United Parcel Service Business Model Canvas
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Global logistics Business Model Canvas: tech-enabled last-mile, scale and revenue streams
Explore United Parcel Service's Business Model Canvas: discover how UPS pairs global logistics networks, tech-enabled last-mile solutions, and strategic partnerships to deliver reliable B2B and B2C value while monetizing scale and premium services; the full, downloadable Canvas breaks down customer segments, revenue streams, cost drivers, and growth levers—purchase it to access actionable, section-by-section insights for strategy, benchmarking, or investment analysis.
Partnerships
Global air and ground carriers
UPS partners with commercial airlines, regional air cargo operators and intermodal rail providers to extend capacity and reach, leveraging UPS Airlines' fleet of about 290 aircraft (2024) and a network that handles over 20 million packages daily. These alliances balance peak demand and optimize transit times, while strategic lift-sharing reduces capital intensity and preserves service reliability. Collaborative planning with partners ensures schedule resilience during disruptions.
E-commerce platforms and marketplaces
Integrations with major marketplaces and carts automate label creation, returns, and checkout shipping choices, supporting merchants in a global e-commerce market that reached about 6.3 trillion USD in 2024 and where marketplaces drive roughly 55% of online sales. Co-marketing and preferred-carrier status increase parcel volume and network density. Joint data sharing tightens ETAs and can lift conversion by ~8–12%. Plug-ins cut onboarding from days to hours for merchants worldwide.
Retail access point partners
Retail access point partners—convenience stores, lockers, and partner retailers—boost pickup/drop-off density, lowering failed-delivery rates and last-mile costs while giving consumers flexible hours and secure locations. UPS, which serves more than 220 countries and territories and employs roughly 534,000 people, leverages these partners to increase reach. Retail partners gain incremental foot traffic and ancillary sales from parcel-driven visits.
Technology and data providers
Technology and data partners — cloud, mapping, optimization, cybersecurity — power UPS routing, tracking and analytics. IoT and telematics partners enhance visibility across a fleet of over 125,000 vehicles and 600+ aircraft. API ecosystems accelerate developer adoption; data partnerships improve address quality and fraud detection for ~20 million daily package movements.
- Cloud + mapping: real‑time routing
- Optimization: ORION-style savings
- IoT/telematics: asset visibility
- APIs/data: address quality & fraud
Customs, brokers, and regulators
UPS works closely with customs authorities and trade agencies to speed clearance and ensure compliance, leveraging its customs brokerage services and in-house regulatory teams. Brokerage partners augment capacity on complex lanes and peak periods, reducing reroutes and hold times. Regulatory coordination across UPS operations, founded in 1907 and serving 220+ countries and territories, minimizes safety risks, security incidents, delays and penalties.
- 220+ countries and territories served
- In-house customs brokerage and regulatory teams
- Brokerage partners expand capacity in complex lanes
- Partnerships reduce clearance delays and penalties
Logistics network moves ~20M/day via air, rail and marketplaces
UPS leverages airline/rail partners and lift‑sharing (UPS Airlines ~290 aircraft in 2024) to scale capacity and reliability for ~20M packages/day. Integrations with marketplaces (global e‑commerce ~$6.3T in 2024; ~55% marketplace share), retail pickup points and tech/IoT partners drive density, visibility and lower last‑mile costs. Customs brokerage and regulatory partners speed clearance and reduce penalties.
| Metric | Value (2024) |
|---|---|
| Packages/day | ~20M |
| Aircraft | ~290 |
| Vehicles | >125,000 |
| Employees | ~534,000 |
| Global e‑commerce | $6.3T |
What is included in the product
Detailed Word Document
A comprehensive, pre-written Business Model Canvas for United Parcel Service outlining customer segments, channels, value propositions, key activities, resources, partners, cost structure and revenue streams across the 9 BMC blocks, with linked SWOT and competitive-advantage insights—designed for presentations, funding discussions and strategic decision-making.
Customizable Excel Spreadsheet
High-level view of United Parcel Service's business model with editable cells — quickly identify operational, network, and revenue pain points to streamline logistics and reduce delivery bottlenecks.
Activities
Pickup, sort, transport, deliver
Core UPS operations move parcels end-to-end via a network of over 500 aircraft and roughly 125,000 ground vehicles through regional and hub sorting facilities to final-mile routes.
Standardized processes and automated sortation drive speed and accuracy, handling millions of daily shipments with consistent throughput.
Continuous barcode and RFID scanning preserves chain-of-custody while time-definite execution (next-day/ground guarantees) underpins customer service promises.
Network planning and optimization
UPS designs lanes, hub flows, and schedules to balance cost and service across its global network, operating in more than 220 countries and territories. Advanced analytics optimize load factors and route density for millions of packages handled daily, leveraging a fleet of about 120,000 vehicles. Peak planning manages seasonal surges while contingency playbooks address weather and other disruptions.
Customs and trade compliance
Documentation, tariff classification and brokerage activities underpin UPS cross-border flow, clearing millions of shipments annually in 2024. Automated screening and rule-based clearance shorten hold times and speed release. Specialist customs expertise mitigates duties, taxes and compliance risk for shippers. Proactive customer education improves upstream data quality, reducing rework and penalties.
Technology development and integration
Technology development and integration at UPS drives visibility and automation through tracking platforms, APIs, and merchant shipping tools, with UPS expanding digital integrations across its network in 2024 to accelerate onboarding.
Route optimization and telematics reduce miles and improve efficiency, while robust security and reliability sustain customer trust and regulatory compliance in 2024 operations.
- APIs: faster merchant onboarding
- Telematics: route efficiency gains
- Tracking: end-to-end visibility
- Security: uptime and trust
Customer service and account management
Customer service at UPS resolves exceptions, claims and billing queries while proactive shipment alerts and tracking reduce WISMO contacts; UPS serves 220+ countries and territories (2024). Enterprise account teams manage SLAs and quarterly performance reviews, and structured feedback loops feed continuous process improvements and operational changes.
- Support: exceptions, claims, billing
- Retention: proactive alerts → fewer WISMO contacts
- Enterprise: SLA management, performance reviews
- Improvement: feedback loops → process updates
Global logistics: 500+ aircraft, 125,000 vehicles, millions daily
Core operations move parcels end-to-end via 500+ aircraft and ~125,000 ground vehicles across 220+ countries, handling millions of daily shipments.
Automated sortation, barcode/RFID scanning and route optimization enable time-definite guarantees and peak surge management in 2024.
Customs brokerage clears millions of cross-border shipments annually; APIs, telematics and tracking expanded merchant integrations in 2024.
| Metric | 2024 |
|---|---|
| Aircraft | 500+ |
| Ground vehicles | ~125,000 |
| Countries/territories | 220+ |
| Shipments/day | millions |
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Business Model Canvas
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Resources
Global logistics network
Hubs, regional sort centers, aircraft, vans and last-mile assets anchor UPS capacity and reach, supporting operations across more than 220 countries and territories. The global network underpins consistent service levels worldwide; UPS Airlines is one of the world’s largest cargo carriers. Facility layouts and automation increase throughput through faster sort rates, while redundant routes and spare capacity improve resilience.
Skilled workforce
Drivers, pilots, sorters, brokers and engineers — about 500,000 employees globally — execute UPS scale operations; roughly 340,000 frontline workers are Teamsters-represented, shaping labor cost and flexibility. Hundreds of millions annually fund training and safety to protect people and service quality, while institutional know-how speeds problem-solving and efficiency gains.
Technology platforms and data
Routing engines, telemetry, WMS/TMS and customer portals are core UPS IP supporting a global fleet of ~125,000 vehicles and ~24 million daily package movements (2024), enabling sub-hour operational decisions. Real-time scans and analytics power forecasting and delivery assurance, improving on-time metrics and capacity planning. Robust APIs integrate with merchant systems while layered cybersecurity protects operations and customer data.
Brand and customer contracts
UPS strong brand equity signals reliability and trust, underpinning preferred-carrier status across 220+ countries and territories and enabling long-term enterprise agreements that stabilize volume and lanes. Reputation supports premium pricing for time-definite services and helps retain large B2B contracts that drive predictable cash flow.
- Brand trust: supports premium pricing
- 220+ countries: global reach
- Long-term contracts: volume stability
- Preferred-carrier: locks lanes
Licenses and regulatory permissions
Licenses and regulatory permissions — including customs brokerage licenses and an FAA Part 121 air carrier certificate — enable UPS to operate across more than 220 countries and territories and maintain global trade certifications that support cross‑border flows. Robust compliance frameworks (safety, customs, data protection) reduce legal and financial risk and help meet evolving 2024 regulatory standards. Secured air operator rights, airport slots and airspace access underpin on‑time performance, while city and local permits enable scalable last‑mile feasibility in dense urban markets.
- FAA Part 121 air carrier certificate
- Customs brokerage licenses in 220+ countries and territories
- Airport slots and airspace access support punctuality
- Local delivery permits ensure last‑mile operations
Global logistics network moves ~24M packages daily in 220+ countries
Hubs, sort centers, aircraft and ~125,000 vehicles support UPS global reach across 220+ countries, enabling ~24 million daily package movements (2024).
About 500,000 employees (≈340,000 frontline) deliver operations, with heavy investment in training, safety and automation for throughput and resilience.
Proprietary TMS/WMS, telemetry, APIs and brand trust underpin premium pricing and long-term B2B contracts.
| Metric | 2024 |
|---|---|
| Daily packages | ~24M |
| Employees | ~500K |
| Vehicles | ~125K |
| Countries | 220+ |
Value Propositions
Reliable, time-definite delivery
Guaranteed delivery windows reduce inventory buffers and customer anxiety, enabling leaner supply chains; UPS handled about 5.3 billion shipments in 2023, supporting scale for time-definite services. High scan integrity—reported scan coverage above 95%—provides end-to-end visibility. Consistent on-time performance (around 96% in 2024 YTD) supports critical shipments while standardized, fair claims processes streamline recovery.
Global reach with customs expertise
As of 2024 UPS connects sellers and buyers across 220+ countries and territories, providing global reach with local customs expertise. In-house brokerage accelerates clearance and reduces reliance on third parties, while trade advisory and landed-cost tools help minimize surprise duties and fees. Complex, regulated shipments move with fewer exceptions thanks to integrated compliance and tracking across the network.
Integrated supply chain solutions
Contract logistics, warehousing and fulfillment at UPS integrate with parcel and freight to enable single-provider orchestration that reduces handoff friction and speeds deliveries; UPS reported over 540,000 employees and generated more than $80 billion in revenue in 2023, underpinning scale. Data unification across services improves planning and SLA adherence, while scalable networks support peak-season surges and customer growth.
Advanced tracking and analytics
Advanced tracking and analytics deliver real-time status and ETA updates to improve transparency and reduce customer calls; UPS reported $88.6 billion revenue in 2023, reflecting scale that amplifies data value. Exception alerts enable proactive customer care, while analytics optimize packaging, routing and returns; API access embeds visibility into customer systems for seamless integration.
- real-time ETAs
- exception alerts
- packaging, routing, returns optimization
- API visibility
Sustainability and security options
UPS advances sustainability and security with a carbon-neutral shipping option and a net-zero by 2050 target, backed by investments in alternative-fuel and electrified fleets. Secure handling and loss-prevention protect high-value shipments and lower claims exposure. Paperless documentation reduces waste and supports compliance with industry-specific standards.
- net-zero target: 2050
- carbon-neutral shipping option
- secure handling — reduces loss/claims
- paperless docs — regulatory compliance
5.3B shipments • ~96% on-time • >95% scan coverage
Guaranteed time-definite delivery (5.3B shipments in 2023) and ~96% on-time performance (2024 YTD) reduce inventory buffers and claims; >95% scan coverage provides end-to-end visibility. Integrated global customs, brokerage and warehousing (540k+ employees) enable single-provider orchestration. Sustainability options and secure handling (net-zero by 2050) lower risk and regulatory friction.
| Metric | Value |
|---|---|
| Shipments 2023 | 5.3B |
| Revenue 2023 | $88.6B |
| On-time 2024 YTD | ~96% |
| Scan coverage | >95% |
| Employees | 540,000+ |
| Net-zero target | 2050 |
Customer Relationships
Dedicated enterprise account teams
Dedicated enterprise account teams negotiate tailored contracts and SLAs with quarterly business reviews that drive measurable outcomes for customers operating across more than 220 countries and territories. Joint planning aligns UPS network capacity with demand peaks, while clear escalation paths resolve issues rapidly. Shared operational data fuels continuous improvement and service optimization.
Self-service digital experience
UPS self-service digital experience on UPS.com and the UPS Mobile app lets customers create labels, track parcels, manage billing and file claims directly. Users set preferences and notification rules independently, reducing reliance on contact centers. Automation and workflows cut inbound support needs, while comprehensive documentation and in-app chat speed resolution. UPS serves more than 220 countries and territories.
Tiered pricing and incentives
Tiered pricing at UPS rewards growth through volume discounts and loyalty tiers, driving repeat enterprise contracts and higher lifetime value. Targeted promotions underpinned rollouts for new services and lanes, leveraging UPS global network across 220+ countries (2024). Transparent rate structures aid corporate budgeting and forecasting, while performance credits for missed SLAs reinforce trust and retention.
Proactive exception management
Automated alerts flag delays, address issues and customs holds in real time, enabling intercept, reroute or hold-for-pickup options to limit fallout; root-cause reviews then reduce repeat exceptions and lower call volumes. UPS operates roughly 125,000 vehicles and about 540,000 employees (2024), scaling these systems across the network to cut customer service burden.
- Alerts: real-time flagging
- Actions: intercept / reroute / hold-for-pickup
- Prevention: root-cause reviews
- Impact: fewer service calls, faster resolutions
Industry-specific support
Industry-specific support at UPS pairs healthcare, aerospace, and retail teams that understand regulatory compliance and fragile handling needs, backed by specialized packaging and SOPs that lower damage rates and cold-chain breaches.
Domain expertise accelerates onboarding; UPS Healthcare and Aerospace certifications such as ISO and GDP validate capability and helped UPS report 2024 revenue of 101.1 billion USD.
- Compliance focus
- Specialized packaging
- Faster onboarding
- ISO / GDP certified
Global logistics leader: $101.1B, 220+ countries, 125k vehicles, 540k employees
UPS combines dedicated enterprise account teams, digital self-service and tiered pricing to drive retention and scale support across 220+ countries; SLAs, real-time alerts and industry teams (Healthcare/Aerospace) reduce exceptions and speed resolution. 2024 metrics: $101.1B revenue, ~125,000 vehicles, ~540,000 employees.
| Metric | Value (2024) |
|---|---|
| Countries/territories | 220+ |
| Revenue | 101.1 billion USD |
| Vehicles | ~125,000 |
| Employees | ~540,000 |
Channels
UPS.com and mobile app
UPS.com and the UPS mobile app serve as the primary self-service hub for shipping, tracking and billing, handling logistics for 220+ countries and territories. The platforms supported over 20 million packages daily in 2024, with localization for global users. Push notifications keep customers informed in real time. Integrated payments and saved profiles speed checkout and reduce friction.
APIs and developer integrations
UPS APIs — shipping, rating, address validation and tracking — embed directly into customer systems via the UPS Developer Kit, with SDKs and documentation that shorten integration time-to-value. Sandbox environments simplify testing and validation before production. Enterprise-grade reliability with a 99.9% SLA supports mission-critical flows and real-time tracking via REST endpoints and webhooks.
UPS Store and Access Point network
Physical UPS Store and Access Point network—about 5,000 UPS Store locations and over 29,000 Access Point sites as of 2024—enable drop-off, pickup and retail services with extended hours and dense neighborhood coverage for convenience; streamlined returns processing reduces friction, while co-located printing/shipping/retail services drive attachment and incremental revenue per visit.
Direct sales and account managers
Field and inside sales tailor UPS solutions for SMEs and enterprises using consultative selling to align logistics with customer operations; UPS reported $88.6 billion revenue in 2023, underscoring scale for enterprise contracts. Contracting and onboarding are coordinated by account managers, with ongoing quarterly reviews to sustain performance and retention.
- Field and inside sales
- Consultative alignment
- Coordinated contracting/onboarding
- Quarterly performance reviews
Platform and marketplace partnerships
Native checkout options surface carrier selection at point-of-purchase, while prebuilt plug-ins cut merchant integration time and support rapid onboarding; co-branded programs lift consumer trust and conversion, and shared marketplace-carrier data improves ETA accuracy and delivery choice flexibility—UPS reported 2024 revenue of $92.6 billion, underscoring scale and investment in platform partnerships.
- Native checkout surfaces carrier selection
- Prebuilt plug-ins reduce merchant setup
- Co-branded programs boost trust
- Shared data improves ETAs and delivery choices
Omnichannel logistics: 20M/day, 29k access points, API 99.9%, $92.6B
UPS channels blend digital self-service (20M packages/day in 2024, UPS.com/app), APIs with 99.9% SLA for enterprise integration, physical network (29,000 Access Points, ~5,000 UPS Stores) and consultative sales for large contracts (2024 revenue $92.6B) to deliver omnichannel reach, convenience and fast onboarding.
| Metric | Value |
|---|---|
| Daily packages (2024) | 20M |
| Revenue (2024) | $92.6B |
| Access Points | 29,000 |
| UPS Stores | 5,000 |
| API SLA | 99.9% |
Customer Segments
E-commerce small and mid-sized
E-commerce SMBs demand affordable, fast, reliable delivery; UPS already moves about 24 million packages daily, enabling broad reach and predictable SLAs. API and platform integrations cut manual order handling and reduce failed deliveries, lowering costs for sellers. Robust returns programs address online return rates near 20% (apparel), improving buyer satisfaction. Seasonal scalability is critical as parcel volumes can surge up to 40% in Q4.
Large enterprises and industrials
Large enterprises and industrials demand multi-lane, SLA-backed solutions across continents; UPS reported 2024 revenue of about $88.6 billion, underscoring scale needed for global reach and compliance. Advanced analytics drive cost-to-serve insights and route optimization, while long-term contracts and volume-based pricing deliver predictability and margin stability.
Healthcare and life sciences
Healthcare and life sciences shipments require specialized handling for time- and temperature-sensitive products, driving demand in the global cold chain market valued at approximately $300 billion in 2024. Strict compliance and chain-of-custody documentation are essential to meet FDA and EMA standards. Real-time visibility reduces risk and spoilage, while white-glove options ensure regulatory-grade handling and delivery traceability.
Consumers and prosumers
Freight shippers and forwarders
- Door-to-door across air, ocean, LTL
- Brokerage & consolidation lower cost/delays
- Multimodal visibility for planning
- Capacity access to manage peaks; 220+ countries, >20M packages/day
SMBs need fast low-cost delivery; 24M/day, Q4 +40%
E-commerce SMBs need affordable, fast delivery; UPS moves ~24M parcels/day (2024) and Q4 volumes can surge ~40%. Large enterprises require SLA-backed global solutions; UPS 2024 revenue ≈ $88.6B. Healthcare demands cold-chain compliance; global cold-chain market ≈ $300B (2024). Residential consumers drive ~5B packages/year, preferring lockers and simple digital tools.
| Segment | Key metric | 2024 |
|---|---|---|
| E-commerce SMBs | Daily parcels / Q4 surge | 24M / +40% |
| Enterprises | Revenue scale | $88.6B |
| Healthcare | Cold-chain market | $300B |
| Residential | Annual parcels | 5B |
Cost Structure
Transportation and fuel
Jet fuel, diesel and intermodal fees drive the majority of UPS variable transport spend, with intermodal handling roughly 20–30% of long‑haul volume to curb unit cost. UPS hedges about 50% of projected jet fuel exposure to blunt price swings. ORION and routing efficiencies save over 100 million miles and roughly 10 million gallons of fuel annually, cutting emissions and cost. Modal mix is tuned to balance speed versus lower intermodal costs.
Labor and benefits
Labor and benefits at UPS are major cost drivers, with roughly 534,000 employees reported in 2023 and wages, health benefits, training, and safety programs forming a significant share of operating expense. Union agreements with the Teamsters shape schedules and overtime rules, influencing cost and capacity. Retention directly affects on-time service and quality, while targeted automation investments help offset labor shortages and contain unit costs.
Fleet and facility operations
UPS maintains about 290 aircraft and roughly 125,000 delivery vehicles (2024), driving significant aircraft leases, vehicle capex and maintenance to sustain capacity.
Hubs and sort centers incur substantial utilities, repairs and facility upkeep costs.
Ongoing automation and robotics investments lift throughput while heavy depreciation on fleet and equipment materially affects cash flow.
Technology and cybersecurity
Software development, licenses, and cloud services power UPS platforms and drive recurring operating expenses; data protection and compliance create continuous costs across legal, monitoring, and incident response functions. Telematics and IoT add device procurement, connectivity, and device-management overhead while redundancy and failover systems increase capital and operational spend to ensure uptime and service-levels.
- Software, licensing, cloud — recurring Opex
- Data protection & compliance — ongoing monitoring & response
- Telematics/IoT — device management & connectivity
- Redundancy — extra Capex/Opex for uptime
Insurance, claims, and compliance
Liability, cargo insurance and self-insured retention form the core risk-transfer framework for UPS, covering shipment loss, damage and legal exposure while shifting some costs to retained losses. Intensive claims processing and proactive loss-prevention programs increase operating expense through staffing, investigations and technology. Recurring regulatory fees, audits and trade-compliance investments prevent costly fines and supply-chain disruptions.
- liability: transfers legal risk
- cargo insurance: covers in-transit loss
- self-insured retention: limits premium spend
- claims processing: operational cost driver
- loss prevention: reduces frequency/severity
- regulatory fees/audits: recurring fixed costs
- trade compliance: avoids penalties
Fuel hedging 50% and route-optimization cuts 100M miles/10M gal; labor & fleet drive costs
Fuel, intermodal and modal mix drive variable transport spend; UPS hedges ~50% jet fuel and ORION saves >100M miles/10M gallons annually. Labor remains key — ~534,000 employees (2023) — while fleet (≈290 aircraft, ≈125,000 vehicles in 2024), automation, maintenance and insurance are major capex/opex items.
| Metric | Value |
|---|---|
| Employees (2023) | 534,000 |
| Aircraft | ≈290 |
| Vehicles (2024) | ≈125,000 |
| ORION savings | 100M miles / 10M gal |
Revenue Streams
Domestic small package
Domestic small package revenue at UPS is driven by base rates, surcharges and residential fees which composed the core of UPS’s parcel income as it reported $96.6 billion in 2024 revenue; time-definite services command measurable premiums, often pricing 10–30% above economy options. Volume contracts with retailers stabilize demand and pricing; e-commerce returns generate incremental shipments and higher ancillary fee capture.
International express and export
Cross-border parcels with expedited delivery generate higher yields for UPS, supported by premium pricing for reliability and end-to-end tracking. Duties and taxes processing creates incremental fee income and reduces settlement friction. Diverse international lanes across 220+ countries and territories hedge regional demand cycles and smooth revenue volatility. Embedded premium services lift margins on export flows.
Freight forwarding and LTL
Air, ocean and LTL services broaden UPS revenue mix, with freight forwarding and LTL contributing to UPS Supply Chain Solutions as part of the company’s ~$101.0 billion 2024 revenue; consolidation and brokerage operations lift gross margins through density and intermediation; project cargo and charter services create high-margin upsell opportunities for complex moves; value and pricing scale with shipment complexity and specialized handling.
Contract logistics and fulfillment
Contract logistics and fulfillment at UPS monetizes recurring warehousing, pick-pack, and omnichannel fulfillment services with SLA-based pricing tied to delivery and inventory outcomes, while storage and handling fees layer onto recurring invoices and drive predictable gross margins.
Integration and systems integration services (WMS, API connectivity, EDI) create customer stickiness and upsell paths, reducing churn and increasing lifetime value.
- Recurring revenue: warehousing, pick-pack, omnichannel
- SLA pricing: outcome-aligned fees
- Ancillary fees: storage and handling
- Integration: tech-driven stickiness
Value-added services
Value-added services such as customs brokerage, insurance, delivery intercepts and address correction generate incremental fee revenue for UPS, while Saturday delivery and signature-required options command premiums that lift yield per package.
Packaging and returns solutions monetize convenience for e-commerce clients; in 2024 UPS emphasized expanded weekend delivery capacity to capture higher-margin volumes.
Data and analytics services provide subscription and transaction fees by improving shipper efficiency and recovery rates.
- customs brokerage
- insurance
- delivery intercepts
- address correction
- Saturday delivery premiums
- signature services
- packaging & returns
- data & analytics
Courier posts $101.0B; time-definite premiums 10-30%
UPS 2024 revenue totaled $101.0B, with domestic small package central at $96.6B; time-definite services command 10–30% price premiums and e-commerce returns raise ancillary fee capture. Cross-border, freight and brokerage lift yields via duties/expedited services. Contract logistics, fulfillment and data/tech services provide recurring SLA-based revenue and customer stickiness.
| Segment | 2024 figure / note |
|---|---|
| Total revenue | $101.0B |
| Domestic small package | $96.6B |