UPM-Kymmene Business Model Canvas
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Unlock the strategic blueprint behind UPM-Kymmene with our concise Business Model Canvas—three to five clear sections previewed here, the full canvas reveals all nine blocks, value chains, and revenue levers. Ideal for investors, consultants, and founders seeking actionable insights; purchase the complete Word/Excel pack to apply it immediately.
Partnerships
Partnerships with FSC and PEFC certified forest owners secure sustainable wood fiber for UPM, tapping into global certification systems that covered about 221 million ha (FSC) and 324 million ha (PEFC) in 2024, ensuring legality and traceability. Long-term supply agreements stabilize pricing and availability for pulp and bio-materials business lines. Joint initiatives with owners embed biodiversity safeguards and improve forest management and carbon sequestration.
UPM leverages global logistics partners to move pulp, paper, timber and biofuels efficiently across supply chains, using maritime routes that carry about 90% of global trade by volume. Port operators and rail/truck carriers cut lead times and handling risks, with rail freight emitting roughly 75% less CO2 per tonne-km than trucks. Integrated planning boosts on-time delivery and inventory turns while collaboration lowers transport emissions across routes.
OEMs supply process upgrades and automation that raised line efficiency in pilots across UPM sites, supporting scale-up of biomaterial lines; chemical partners advance performance and circularity under joint sustainability KPIs. Joint pilots in 2024 de-risk new product launches and digitalization projects, while outsourced service contracts preserve uptime across UPM operations in over 40 countries and ~17,000 employees.
Energy and biofuel ecosystem
Alliances with fuel blenders, distributors and refineries scale advanced biofuels via offtake and co-processing agreements; utility and CHP partners optimize site-level energy balance and renewables integration; feedstock partners enable residue and waste valorization; certification bodies (ISCC, REDcert) validated sustainability claims in 2024, supporting commercial market access and trade.
- blenders/distributors: offtakes and co-processing
- utilities/CHP: site energy optimization
- feedstock partners: residue valorization
- certifiers: ISCC/REDcert validation (2024)
R&D and academic institutions
Universities and research institutes accelerate biomaterials, lignin and recycling innovation for UPM, leveraging shared labs and EU-funded projects to lower development cost; Horizon Europe allocates EUR 95.5 billion (2021–2027) to such collaborative R&D. IP co-creation with academia opens new end-use applications while talent pipelines supply specialized skills for scale-up and commercialization.
- Shared labs reduce CapEx/Opex
- EUR 95.5 billion Horizon Europe funding
- IP co-creation enables new markets
- University talent feeds specialized hiring
UPM secures sustainable feedstock via FSC/PEFC-certified owners (FSC 221M ha; PEFC 324M ha in 2024) and long-term supply contracts that stabilize pulp, biomaterials and biofuel inputs. Global logistics and port/rail partners cut lead times and CO2 (rail ~75% lower per t-km vs truck), supporting exports from ~40 countries. R&D alliances and Horizon Europe funding (EUR 95.5bn 2021–27) accelerate biomaterials commercialization and IP co-creation.
| Partnership | Key metric | 2024 data |
|---|---|---|
| Certified forests | Area | FSC 221M ha / PEFC 324M ha |
| Logistics | Emissions | Rail ~75% less CO2/t-km |
| R&D | Funding | Horizon Europe EUR 95.5bn |
What is included in the product
A comprehensive Business Model Canvas for UPM-Kymmene outlining its nine blocks—customer segments, value propositions, channels, customer relationships, revenue streams, key resources, activities, partnerships, and cost structure—anchored in circular bioeconomy strategy, competitive advantages, linked SWOT insights, and investor-ready narratives for presentations and strategic planning.
High-level snapshot of UPM-Kymmene's business model with editable cells, helping teams quickly pinpoint sustainability-driven revenue streams and operational bottlenecks for faster decision-making.
Activities
UPM secures over 90% certified wood (FSC/PEFC) in 2024, managing procurement to meet strict environmental standards. Traceability and risk assessments cover more than 40 sourcing regions to reduce illegality and climate risk. Best-practice measures protect biodiversity and soil health, backed by a €50 million investment in 2024. Engagement programs reached some 60,000 landowners to boost yields and forest resilience.
UPM runs large-scale mills producing pulp, graphic and specialty papers, optimizing fiber, chemicals and energy to balance cost and quality; in 2024 UPM's mills delivered roughly 7 million tonnes of pulp and paper products. Operations target high overall equipment effectiveness (OEE) through preventive maintenance programs and digital process controls to minimize downtime. Stringent compliance programs ensure emissions, water use and safety meet EU and local limits, supported by continuous monitoring and reporting.
Convert residues and sustainable feedstocks into renewable diesel and naphtha, with UPM’s BioVerno lifecycle assessment by VTT showing up to 80% lower GHG emissions vs fossil diesel (2024). Scale biochemicals such as lignin derivatives and tall oil products to capture higher-margin streams and diversify revenue. Certify GHG and feedstock tracing via ISCC and similar schemes while integrating by-products (crude tall oil, biochar) to boost plant economics.
Product development and technical service
In 2024 UPM focused on co-developing premium grades for packaging, labels, tissue and composites to meet stricter sustainability and performance requirements.
Technical service teams provide converters and printers with runnability and optimization support, qualifying products in customer lines to reduce changeovers and downtime.
Continuous capture of on-site feedback enables rapid iteration and faster time-to-market for tailored grades.
- Co-development across four product families
- Runnability and optimization support for converters
- Line qualification to minimize changeovers
- Customer feedback loop for rapid iteration
Global sales and supply chain management
Manage key accounts, tenders and long-term contracts across regions to secure volumes and margins. Balance mill production with demand via S&OP to optimize throughput and inventories, coordinating shipping, inventory and EDI order flows for on-time delivery. Deliver sustainability data and FSC/PEFC chain-of-custody certificates and order-level CO2 information with each shipment in 2024.
- Key-account & contract management
- S&OP balancing production vs demand
- Shipping, inventory & EDI order flows
- Sustainability data + FSC/PEFC & CO2 per order (2024)
UPM secures >90% certified wood (FSC/PEFC) and assessed 40+ sourcing regions in 2024. Mills produced ~7.0 Mt pulp and paper, driven by OEE, preventive maintenance and compliance monitoring. Bio-refinery scaled BioVerno diesel with up to 80% lower GHG and commercialized lignin/tall oil streams. Key-account S&OP, shipping and FSC/CO2 per-order reporting supported margins and delivery.
| Metric | 2024 |
|---|---|
| Certified wood | >90% |
| Pulp & paper output | ~7.0 Mt |
| Forest owners engaged | ~60,000 |
| Investment in forestry | €50 m |
| BioVerno GHG reduction | ~80% |
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Business Model Canvas
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Resources
UPM's certified fiber base, maintained under FSC and PEFC in 2024, secures access to sustainability-sensitive markets across more than 120 countries; a broad certification portfolio underpins sales channels and premium contracts. Diverse species and sourcing geographies hedge supply risks while integrated chain-of-custody data systems preserve traceability and compliance throughout the value chain.
In 2024 UPM's integrated mills and assets combine modern pulp, paper, plywood and biofuel facilities at scale, supporting global output and product diversity. CHP and bioenergy units lower net energy costs and cut site emissions, improving margins. Onsite recovery and recycling loops raise yields and reduce feedstock needs. Strategic mill locations near major ports sustain export competitiveness.
UPM's intellectual property and know-how center on pulping, coating and biorefining process expertise, supported in 2024 by a global workforce of about 17,000. Patents and trade secrets protect biomaterials and advanced fiber platforms, while data analytics systems drive continuous quality and energy optimization at scale. Standardized operating models ensure consistent performance across the mill network.
People and safety culture
Skilled engineers, operators and commercial teams underpin UPMs operations; in 2024 UPM employed about 17,500 people and reported EUR 11.9bn in net sales, supporting scale. Strong safety systems and training drove a 25% reduction in incidents vs 2019, while cross-functional teams accelerate pulp-to-chemicals innovation and the employer brand attracts sustainability-minded talent.
- Skilled workforce ~17,500 (2024)
- Net sales EUR 11.9bn (2024)
- Incidents down 25% vs 2019
- Cross-functional R&D driving new bio-products
Brand, certifications, and relationships
UPM's sustainability and reliability bolster pricing power across pulp, paper and bioforestry product lines.
UPM holds FSC, PEFC and ISCC certifications across operations, strengthening market trust and compliance.
Deep OEM and converter ties plus long-standing customer partnerships reduce switching and help lock in share.
- certifications: FSC, PEFC, ISCC
- channels: OEMs, converters
- impact: pricing power, lower churn
UPM's certified fiber base (FSC, PEFC, ISCC) and traceable sourcing serve 120+ countries, supporting EUR 11.9bn sales (2024) and pricing power. Integrated mills, CHP and bioenergy lower costs and sustain global pulp, paper and bio products. IP, data analytics and R&D across ~17,500 employees drive biorefining scale and a 25% reduction in incidents vs 2019.
| Metric | 2024 |
|---|---|
| Net sales | EUR 11.9bn |
| Employees | ~17,500 |
| Markets | 120+ countries |
| Incidents vs 2019 | -25% |
Value Propositions
Products originate from renewable, FSC and PEFC-certified forests across UPM operations, ensuring sustainable fibre sourcing. Measurable, third-party-verified CO2e profiles and LCA data support customer climate targets and procurement audits. Bio-based alternatives from UPM reduce reliance on fossil feedstocks, and transparent chain-of-custody simplifies compliance and external audits.
UPM's large capacities — a 2024 network of 20+ mills across 12 countries — ensure reliable, global supply and buffer spot-market volatility. Tight product specs and proven runnability lower waste and machine downtime for converters. Dedicated technical support teams optimize line performance and yield on customer equipment. Multi-mill redundancy reduces disruption risk and secures continuity of supply.
Advanced biofuels and biochemicals enable decarbonized transport and materials, often delivering lifecycle GHG cuts of up to 90% versus fossil fuels; next‑gen papers, labels and composites open new packaging and automotive uses. In 2024 R&D partnerships shortened time‑to‑market and by‑product valorization improved feedstock economics and sustainability.
Compliance and traceability assurance
UPM delivers compliance and traceability assurance with full documentation for FSC/PEFC, ISCC and regulatory needs. EUDR due-diligence obligations became fully applicable in December 2024 and UPM supplies due-diligence-ready sourcing data. Product safety and food-contact compliance are maintained across packaging lines. Digital traceability increases customer confidence and supply-chain transparency.
- FSC/PEFC and ISCC documentation
- EUDR due-diligence-ready sourcing (Dec 2024)
- Product safety & food-contact compliance
- Digital traceability for customer confidence
Total cost and service reliability
Long-term supply contracts with UPM stabilize customers input costs and reduce exposure to pulp and energy price swings; UPM’s global operations in over 40 countries and ~17,000 employees (2024) enable reliable multi-region service. Efficient logistics and inventory programs lower working capital, while on-site trials and troubleshooting cut conversion costs and downtime.
- Contracts: stabilize input costs for buyers
- Logistics: lower working capital
- On-site trials: reduce conversion costs
- Global footprint: supports multi-region buyers
UPM supplies renewable, FSC/PEFC-certified fibre from 20+ mills in 12 countries (2024), with third-party CO2e LCAs supporting up to 90% GHG reductions for select biofuels/biochemicals. Global footprint (>40 countries, ~17,000 employees) and long-term contracts stabilize costs and ensure multi-mill redundancy. Digital traceability, ISCC and EUDR-ready data (Dec 2024) enable compliance and food-contact safety.
| Metric | Value (2024) |
|---|---|
| Mills | 20+ |
| Operating countries | 12 (mills), >40 (ops) |
| Employees | ~17,000 |
| Max lifecycle GHG cut | Up to 90% |
| EUDR due-diligence | Applicable Dec 2024 — ready |
Customer Relationships
Strategic agreements with major converters and brand owners form key account partnerships, aligning joint planning and innovation roadmaps to steer investments and product roadmaps. Quarterly performance reviews track quality, ESG metrics and on-time delivery against KPIs, while multi-year terms (typically 3–5 years) create mutual stability. In 2024 UPM reported net sales of EUR 12.8 billion, reinforcing scale in partner investments.
In-plant audits and trials have driven measured productivity gains, with pilot programs reporting up to 15% faster line throughput. Rapid response to quality issues has reduced waste by as much as 30% in targeted operations. Operator training programs boost line performance and uptime, often improving yield by mid-single digits. Real-time data sharing enables continuous improvement cycles and traceability across supply chains.
Contractual and framework agreements use volume-based pricing and index-linked terms to manage commodity and FX volatility, securing predictable margins for both UPM and customers. Service level agreements specify lead times, quality specifications and penalties to ensure consistent supply. Consignment stock and vendor-managed inventory reduce working capital needs and smooth operations. Risk-sharing clauses cover force majeure, input cost shifts and regulatory changes to allocate unexpected impacts.
Digital self-service portals
Digital self-service portals provide customers with real-time order tracking, downloadable certificates and COAs, and sustainability dashboards for reporting; EDI integrations streamline ordering and invoicing, cutting invoice processing costs by up to 60% and reducing order-to-cash cycles by as much as 30% (industry benchmarks 2024). Forecast collaboration with key customers improves product availability and lowers stockouts.
- Order tracking online
- COAs & certificates downloadable
- EDI: faster orders & invoicing (~60% cost cut)
- Forecast collaboration: fewer stockouts
- Sustainability dashboards: reporting & compliance
Co-marketing and sustainability reporting
Co-marketing and sustainability reporting produce joint case studies with customers demonstrating measurable footprint reductions; UPM’s 2024 sustainability reporting and customer disclosures support verified emissions data and audit trails. Chain-of-custody documentation (FSC/PEFC) is packaged per shipment and labels and claims are validated for EU and North American end markets.
- Joint case studies: verified footprint reductions (2024 reports)
- ESG support: disclosures and audit-ready data (2024)
- Chain-of-custody: FSC/PEFC per shipment
- Labels/claims: validated for EU, NA markets
Key account partnerships (3–5y) align joint planning and innovation; UPM net sales EUR 12.8bn in 2024 underpins scale investments.
Pilot programs show up to 15% faster throughput and 30% waste reduction; SLA/consignment models stabilize margins and working capital.
Digital portals, EDI and sustainability dashboards cut invoicing costs ~60% and order-to-cash ~30%, enabling traceability and audit-ready ESG data.
| Metric | 2024 |
|---|---|
| Net sales | EUR 12.8bn |
| Throughput gain | up to 15% |
| Waste reduction | up to 30% |
| Invoice cost cut | ~60% |
Channels
Global sales teams cover strategic accounts and tenders across more than 40 countries, targeting large industrial and retail customers; in 2024 UPM continued leveraging regional hubs to win multi-year contracts. On-site visits and executive engagement deepen ties and accelerate decision cycles, with customised terms tailored for complex supply chains. Technical teams accompany sales for solution selling, supporting specification changes and sustainability KPIs.
Regional authorized distributors extend UPMs reach into SMEs, which represent about 90% of businesses globally (World Bank 2024), enabling broader market access. Local stockholding and logistics cut lead times for smaller orders from weeks to days, while value-added services such as slitting and kitting increase order readiness. Local sales and technical support handle language, customs and regulatory nuances to speed adoption.
Online portals at UPM enable quotes, orders and documentation, handling over 80% of B2B transactions in 2024 and cutting manual processing time by roughly 40% versus paper flows. EDI links directly to large customers’ ERP systems, supporting major retail and industrial partners and enabling automated ASNs and real-time tracking that reduce delivery uncertainty by about 30%. Automated data capture improves accuracy and speed, driving order accuracy toward 99% and lowering invoice disputes and correction costs.
Industry fairs and OEM networks
UPM leverages presence at packaging, printing and biofuels expos to reach buyers in a packaging market estimated at about USD 1.15 trillion in 2024; demo lines co-located with OEMs prove runnability for converters and brand owners. Technical seminars generate qualified leads and pilot projects, while networking at shows (often 50–170k attendees at major fairs) accelerates adoption of new grades.
- Demo lines with OEMs: runnability proof
- Seminars: qualified leads & pilots
- Expos reach: market USD 1.15T (2024)
- Networking: faster grade adoption
Strategic supply agreements
Long-term offtake agreements with fuel blenders and converters secure predictable demand and pricing for UPM feedstocks across Europe, North America and Asia.
Where viable, supply is embedded into customer plants to reduce logistics cost and improve integration with existing fuel conversion processes.
Multi-region coverage enables coordinated global rollouts and risk diversification across key markets.
Joint planning with partners aligns capacity expansions and timing to market demand.
- offtake-partnerships
- embedded-supply
- multi-region
- joint-capacity-planning
Global sales, regional hubs and distributors cover 40+ countries; 2024 saw 80% of B2B orders via portals, ~99% order accuracy and 30% lower delivery uncertainty. Demo lines and expos target USD 1.15T packaging market; long-term offtakes and embedded supply secure feedstock demand.
| Metric | 2024 |
|---|---|
| Countries covered | 40+ |
| Digital orders | 80% |
| Order accuracy | 99% |
| Packaging market | USD 1.15T |
Customer Segments
Packaging and label converters buy specialty papers, liners and UPM Raflatac materials for consistent printability and reliable adhesive performance across runs. Brands increasingly require documented sustainability credentials and material traceability; UPM Raflatac operates in over 40 countries to support these demands. Global programs need dependable multi-site supply and consistent quality control to minimize SKU risk and downtime.
Tissue and hygiene producers purchase market pulp tuned for specific softness and strength, often using softwood-hardwood blends; procurement typically secures multi-year volumes (3–5 years) to guarantee fiber availability and quality stability. Technical support from suppliers improves furnish optimization and machine runnability, reducing breaks and pulp losses. Certifications like FSC, PEFC and ISO 9001/14001 support access to retail and healthcare channels.
Printing and publishing customers consume graphic papers for books, magazines and ads, with Asia-Pacific accounting for over 60% of global paper consumption in 2024. They value cost efficiency and runnability on high-speed presses to minimize unit costs. Demand for graphic papers has declined roughly 25% since 2010 but remains sizable in key regions. Reliable supply reduces downtime costs that can reach thousands of euros per hour.
Construction and industrial
Construction and industrial clients use UPM timber, plywood and composite solutions where structural performance and moisture resistance are essential; by 2024 demand for certified low-carbon materials and EPDs grew across EU projects. Certifications such as FSC and PEFC and project-level EPDs support green building compliance. Timely delivery and reliable logistics are critical to meet tight construction schedules.
- Materials: timber, plywood, composites
- Needs: structural strength, moisture resistance
- Compliance: FSC/PEFC, EPDs (2024 demand ↑)
- Operational: on-time delivery vital
Energy and transport fuel buyers
- Purchase: renewable diesel, HVO, SAF
- Requirements: certified GHG cuts, drop-in
- Drivers: EU/US mandates, LCFS/RFS compliance
- Risk mitigation: long-term offtakes
Packaging converters require traceable, printable materials with consistent adhesives and multi-site supply; UPM Raflatac operates in over 40 countries (2024).
Tissue producers secure pulp via 3–5 year contracts for softness/strength and value FSC/PEFC and ISO certifications.
Graphic paper demand fell ~25% since 2010; Asia‑Pacific accounted for >60% of paper consumption in 2024.
Energy buyers need drop‑in renewable diesel/SAF with certified GHG cuts; California LCFS credits averaged ~USD 110/t CO2e in 2024.
| Segment | Key needs | 2024 stat |
|---|---|---|
| Packaging | Traceability, adhesives | 40+ countries |
| Tissue | Long‑term pulp | 3–5 yr contracts |
| Graphic | Runability, cost | 60% APAC |
| Energy | GHG certs, drop‑in | LCFS ≈USD110/t |
Cost Structure
Wood and fiber procurement is the primary cost driver in pulp and paper, typically representing roughly 50–60% of variable production costs in the sector. Prices vary by region, season and demand cycles, with pulpwood spot prices swinging double digits year-on-year in 2023–24. Certification and due diligence (FSC/PEFC/chain-of-custody) add compliance premiums often in the 5–10% range. Supplier diversification and long‑term contracts mitigate this volatility.
Power, steam and process water remain material OPEX for UPM, driven by Nord Pool baseload averages near €70/MWh in 2024 and EU ETS prices around €90/t CO2 that squeeze paper and pulp margins. On-site CHP and bioenergy supply materially reduce purchased power and heat exposure but typically offset rather than eliminate ~40% of site heat needs. Targeted efficiency projects have cut energy intensity by several percent year-on-year, lowering unit costs and exposure to volatile market and carbon prices.
Shipping UPMs bulk paper and pulp globally incurs significant freight and handling; port fees, warehousing and insurance materially increase unit logistics cost. UPM employed about 17,000 people in 2024 supporting distribution networks. Route optimization reduces emissions and cost, while disruptions can trigger surcharges and multi-week delays.
Labor, maintenance, and chemicals
Skilled labor and continuous training sustain safe operations at UPM, which employed approximately 17,000 people in 2024; maintenance programs preserve uptime and asset life, while process chemicals and coatings represent recurring material inputs; supplier contracts are used to manage price volatility and availability.
- Labor: ~17,000 employees (2024)
- Maintenance: preserves uptime, extends asset life
- Chemicals/coatings: recurring material cost
- Supplier contracts: hedge price and secure supply
Depreciation, capex, and compliance
Large mills and biofuel plants drive high capital charges at UPM, with 2024 gross capital expenditure around EUR 972 million and depreciation reflecting heavy asset bases.
Continuous upgrades—R&D and mill modernization—are budgeted to protect margins and competitive position in 2024 amid market shifts.
Environmental permitting, monitoring and recurring audits/certifications (ISO, FSC) generated substantial compliance spend and ongoing operating costs in 2024.
- 2024 capex: EUR 972m
- High depreciation from large fixed assets
- Ongoing upgrade spend to maintain competitiveness
- Regulatory permitting, monitoring, audits/certifications recurring costs
Wood/fiber procurement drives costs (≈50–60% of variable production costs). Energy and carbon (Nord Pool ~€70/MWh; EU ETS ~€90/t CO2) materially affect OPEX despite on‑site bioenergy. Logistics, maintenance, chemicals and certifications add steady recurring costs. 2024 capex was EUR 972m and workforce ~17,000, keeping depreciation and upgrade spend high.
| Item | 2024 |
|---|---|
| Capex | EUR 972m |
| Employees | ≈17,000 |
| Wood cost share | 50–60% variable costs |
| Power | Nord Pool ≈€70/MWh |
| Carbon | EU ETS ≈€90/t CO2 |
Revenue Streams
Market pulp sales serve tissue, packaging and specialty paper producers, with indexed pricing tied to global benchmark pulp indices reflecting supply-demand swings. Long-term contracts secure base volumes and cash flow, while premiums apply for certified (FSC/PEFC) and specialty grades. This mix supports margin stability and price pass-through to customers.
Paper and specialty paper revenue in 2024 totaled EUR 2.6 billion, driven by graphic, packaging and release base papers; strategic mix management offset declines in graphic with growth in sustainable packaging. Value‑add coatings and enhanced properties delivered higher margins, while strong service and delivery reliability supported repeat business and long‑term contracts.
UPM Raflatac sells label materials and liners to label converters worldwide, with 2024 sales of about EUR 1.1 billion supporting global converter networks. Performance and sustainability—including renewable and recyclable SKUs—differentiate offerings and meet brand owner targets. A presence in over 30 countries enables global brand owner programs, while continuous R&D drives premium, higher-margin SKUs.
Timber, plywood, and composites
Construction and industrial customers purchase UPM timber, plywood, and composite structural products for load-bearing and engineered applications, with graded panels and specialty formats commanding price premiums for performance and customization. Regional demand cycles and housing activity drive short-term pricing volatility, while FSC and PEFC certifications underpin sales into green-building projects and public procurements.
- Revenue source: structural timber, plywood, composites
- Premiums: graded panels & specialty formats
- Price drivers: regional demand cycles
- Certification: FSC/PEFC supports green-building sales
Biofuels and biochemicals
- Products: renewable diesel, naphtha, biochemicals
- Value drivers: by-products + regulatory credits (~€90/t ETS 2024)
- Customers: blenders, distributors
- Risk mitigation: offtake agreements
Market pulp indexed pricing with long-term contracts provides base cash flow and premiums for certified/specialty grades. Paper and specialty papers generated EUR 2.6bn in 2024, with packaging growth offsetting graphic declines. UPM Raflatac sold ~EUR 1.1bn in 2024; renewables (diesel/naphtha) benefit from by-products and ~€90/t EU ETS credits.
| Stream | 2024 EUR | Key driver |
|---|---|---|
| Paper & specialty | 2.6bn | Packaging shift, coatings |
| Raflatac | 1.1bn | Performance & sustainability |