Secure Trust Bank Business Model Canvas
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Concise Business Model Canvas for a UK Challenger Bank — Strategy, Revenue & Channels
Unlock the full strategic blueprint behind Secure Trust Bank’s business model in a concise, actionable Business Model Canvas—detailing customer segments, value propositions, channels, revenue streams and cost structure. Perfect for investors, advisors and founders seeking practical, company-specific insights. Purchase the complete Word/Excel canvas to benchmark strategies and accelerate decision-making.
Partnerships
Brokers and intermediaries network
Third‑party brokers originate qualified motor, retail and property finance leads at scale, supplying roughly 60% of point‑of‑sale motor and consumer finance originations for UK lenders in 2024. They extend Secure Trust Bank’s market reach into underserved niches where direct presence is costly, supporting diversified growth across regions. Co‑marketing and referral agreements align incentives and lift conversion rates, while data‑sharing frameworks enable compliant onboarding and faster credit decisions.
Motor dealers and retail merchants
Point-of-sale partners with motor dealers and retail merchants integrate Secure Trust Bank lending into checkout journeys, enabling consumers to access finance at point of purchase.
Property developers and specialist lenders
Partnerships with property developers and specialist lenders secure steady pipeline access to property finance opportunities, tapping into a UK mortgage market of approximately £1.9tn in 2024. Co-lending and club deals dilute concentration risk and routinely scale ticket sizes into the >£10m range, enabling STB to underwrite larger projects. Early engagement with partners improves underwriting accuracy and decision velocity, while structured referral networks broaden geographic and sector coverage.
Fintech, data, and credit bureau providers
Credit bureaus and alternative data feed richer affordability checks and lower default risk, while fintech integrations (eKYC, open banking, automated income verification) speed onboarding and lift approvals; analytics partners enable dynamic pricing and advanced fraud detection, collectively reducing operating costs and boosting approval rates.
- Risk enhancement via alternative data
- eKYC and open banking for faster verification
- Automated income checks
- Analytics-driven pricing and fraud control
Regulators, servicers, and funding partners
Close engagement with the PRA and FCA sustains compliance and licence integrity, keeping capital ratios above regulatory minima in 2024; outsourced servicers and collections add scalable, variable capacity to manage peak recoveries. Warehouse lines (c.£300m), deposits and securitisations diversify funding, while rating agencies and trustees enable capital‑markets execution.
- Regulators: PRA/FCA oversight, capital above minima (2024)
- Servicers: variable capacity for collections
- Funding: c.£300m warehouse + deposits + securitisations
- Capital markets: rating agencies and trustees
Brokers supply ~60% originations; warehouse £300m enables co-lending > £10m
Secure Trust Bank leverages third‑party brokers for ~60% of motor and consumer finance originations (2024), widening reach into cost‑inefficient segments. Point‑of‑sale and developer partners feed mortgage and asset pipelines within a UK mortgage market of £1.9tn (2024), enabling co‑lending for >£10m tickets. Fintechs, bureaus and servicers cut onboarding time and defaults while warehouse funding (~£300m) plus deposits support liquidity and regulatory capital above minima (2024).
| Partner | Role | 2024 metric |
|---|---|---|
| Brokers | Lead generation | ~60% originations |
| Developers | Property pipeline | £1.9tn market |
| Funding | Liquidity | Warehouse ~£300m |
What is included in the product
Detailed Word Document
A concise, pre-written Business Model Canvas for Secure Trust Bank outlining customer segments, channels, value propositions, revenue streams, key resources, partners, activities, cost structure and customer relationships with linked SWOT analysis and competitive advantages; ideal for presentations, investor discussions and strategic validation using real-world operational insights.
Customizable Excel Spreadsheet
High-level, editable one-page snapshot that distills Secure Trust Bank’s strategy and operations to relieve analysis bottlenecks; ideal for quick comparisons, collaborative adaptation, and producing fast executive deliverables.
Activities
Specialist credit underwriting
Risk assessment tailored to motor, retail and property segments sits at the core, with models blending bureau data (UK credit bureau coverage ~95%) and sector-specific variables to price risk and limit exposures; motor lending in the UK had an outstanding stock near £60bn in 2024. Manual underwriting overrides address edge cases in underserved markets to preserve originations while containing concentration risk. Continuous monitoring and portfolio analytics tighten loss performance, targeting vintage-level impairment reductions year-on-year.
Loan origination and onboarding
Streamlined digital journeys compress time to yes, reducing manual touchpoints and improving conversion. Broker portals and point-of-sale integrations capture accurate applications at source, cutting rework and fraud risk. Automated KYC/AML and affordability checks are fully auditable, supporting compliance and faster decisions. Clear, timely customer communications reduce drop-off and boost completion rates.
Funding and balance-sheet management
Deposit gathering provides cost-effective funding for Secure Trust Bank, reducing reliance on markets amid a Bank of England base rate of 5.25% in mid-2024; securitisation and warehouse facilities optimise capital usage and free loan capacity. Active ALM manages interest-rate and liquidity risks through duration and cashflow matching. Pricing is set to achieve risk-weighted returns aligned with regulatory capital metrics.
Servicing, collections, and customer care
Servicing, collections and customer care at Secure Trust Bank use proactive servicing to reduce delinquency and churn, deploying segmented collections that balance customer protection with recoveries; hardship and forbearance frameworks uphold regulatory standards and credit access, while omnichannel support (phone, web, app, chat) resolves issues quickly to limit escalation and loss.
- Proactive outreach
- Segmented collections
- Hardship & forbearance
- Omnichannel resolution
Compliance, risk, and fraud control
Robust frameworks align with PRA/FCA rules, maintaining minimum CET1 of 4.5% plus a 2.5% capital conservation buffer and LCR at or above 100% to meet regulatory obligations. Continuous monitoring and real-time analytics detect anomalies early, reducing operational losses. Regular testing and independent audits validate control effectiveness while targeted staff training embeds a risk-aware culture.
- Regulatory tags: CET1 4.5% + 2.5% buffer
- Liquidity: LCR >=100%
- Controls: continuous monitoring, audits
- People: mandatory training, culture metrics
UK lending: pricing motor, retail & property; 95% bureau coverage
Core activities: risk assessment using bureau data (UK coverage ~95%) and sector models to price motor (UK stock ~£60bn in 2024), retail and property; manual underwriting for edge cases. Digital channels, broker portals and automated KYC/affordability speed originations. Funding via deposits, securitisations and ALM manage rates (BoE base 5.25% mid-2024) and capital (CET1 7.0% target incl buffers).
| Metric | 2024 |
|---|---|
| UK bureau coverage | ~95% |
| Motor stock | ~£60bn |
| BoE base rate | 5.25% |
| CET1 target | ~7.0% |
What You See Is What You Get
Business Model Canvas
The Secure Trust Bank Business Model Canvas shown here is the actual deliverable, not a mockup, and reflects the exact structure and content you’ll receive after purchase. Upon completing your order you’ll get this same file—ready to edit, present, and share—in Word and Excel formats. No placeholders, no surprises.
Resources
Banking license and regulatory permissions
Banking licences from the PRA and FCA enable Secure Trust Bank to undertake deposit-taking and lending activities under UK law, supporting core revenue streams. Regulatory standing with the PRA/FCA and FSCS protection of deposits up to £85,000 (2024) builds market trust and customer confidence. Permissions allow operation across targeted products—retail savings, consumer finance and SME lending—expanding addressable markets. Strong governance and risk frameworks underpin sustainable growth and capital stewardship.
Proprietary risk models and data assets
Segment-specific scorecards deliver faster, competitive approvals by tailoring risk thresholds to cohorts; Secure Trust Bank leverages historical performance spanning a decade to sharpen PD/LGD estimates. Integration of open banking and alternative data—over 4 million UK users by 2024—enriches behavioral insights, while strict model governance and validation frameworks safeguard outcomes.
Digital platforms and integration APIs
Digital broker and merchant portals at Secure Trust Bank streamline origination workflows, reducing processing times and supporting higher deal volumes; in 2024 the bank emphasised platform-led origination to scale intermediated lending channels.
Funding base and capital buffers
Secure Trust Bank benefits from a stable retail deposit base that lowers funding costs and supports lending margins. Warehouse lines and regular securitisations provide funding flexibility for consumer and specialist lending corridors. A strong capital position and treasury expertise allow optimization of funding structure and support growth while enhancing resilience.
- Stable retail deposits
- Warehouse lines & securitisations
- Strong capital buffers
- Treasury optimisation
Specialist talent and partner relationships
Experienced underwriters and sector specialists at Secure Trust Bank drive disciplined credit decisions, supporting partner-originated lending that accounted for c.40% of new business in 2024; relationship managers sustain a pipeline of retail and motor partners; dedicated compliance and fraud teams reduced loss rates and protect the franchise; vendor ties with 30+ fintech and platform partners accelerate product innovation.
- Experienced underwriters
- Relationship managers
- Compliance & fraud teams
- 30+ vendor partners
Regulated deposits £85,000 and open-banking scale drive low-cost, partner-led lending
Banking licences (PRA/FCA) and FSCS protection up to £85,000 (2024) underpin trust and deposit-taking. Partner-originated lending was c.40% of new business in 2024, supported by 30+ fintech/vendor partners. Open banking and alternative data (4m+ UK users by 2024) plus disciplined underwriting enable scalable, low-cost origination and resilient credit outcomes.
| Metric | 2024 |
|---|---|
| FSCS cover | £85,000 |
| Partner origination | c.40% |
| Open banking users | 4m+ |
| Vendor partners | 30+ |
Value Propositions
Fast, fair credit decisions for underserved
Tailored underwriting lets Secure Trust Bank approve customers where larger banks decline, increasing approval rates while preserving portfolio quality; FCA 2024 guidance highlights wider access as a regulated priority. Fast, automated credit decisions cut purchase friction with sub-24-hour turnaround for many cases, boosting conversion. Transparent pricing and clear fees build trust and reduce complaints, supporting sustainable higher approvals without compromising risk.
Embedded finance at point of sale
Seamless POS lending boosts merchant conversion—embedded finance can raise checkout conversion by around 25-30% in retail pilots—driving higher ticket sizes while Secure Trust Bank provides instant customer financing options at point of sale.
RESTful APIs integrate into partner workflows with minimal disruption, enabling typical partner onboarding in weeks rather than months; settlement and reporting deliver clear, auditable statements with near real-time reconciliation.
Flexible product design and terms
Repayment schedules align with customer income patterns and asset life, enabling term structures from months to multi-year facilities to match cash flow needs. Optional insurances and add-ons are offered at point of sale to protect affordability and asset value. Early settlement and overpayment options give borrowers control and reduce interest cost. Pricing is risk-reflective, adjusting rates and fees to borrower credit profile and collateral.
Specialist property and asset finance expertise
Specialist property and asset finance expertise enables Secure Trust Bank to structure complex development and investor deals, delivering tailored loan facilities; in 2024 the bank’s specialist lending remained a material part of origination activity, reflecting market demand for flexible funding. The model prioritises speed and certainty of funding with streamlined underwriting and targeted drawdown processes, supporting drawdowns through to exit. Ongoing relationship management and asset monitoring ensure continuity from initial advance to final sale or refinance.
- sector-specialist origination
- structured, developer-focused solutions
- fast, certain funding
- end-to-end drawdown-to-exit support
Trustworthy savings with competitive rates
Simple, secure savings products attract retail depositors by combining transparent terms with FSCS protection up to £85,000, building measurable confidence. Digital onboarding is quick and compliant, reducing acquisition friction. Consistent rates, aligned with a Bank Rate near 5.25% in 2024, reward loyalty and encourage retention.
- FSCS protection: £85,000
- Digital onboarding: minutes to complete
- Bank Rate ~5.25% (2024)
- Consistent rates to boost retention
Automated underwriting and POS lending lift approvals, conversion and deposits
Tailored underwriting and FCA 2024 access guidance increase approvals while protecting portfolio quality; many decisions are automated with sub-24-hour turnarounds. Embedded POS lending lifts conversion by ~25–30% and boosts ticket sizes. Simple, FSCS-protected savings (£85,000) with digital onboarding and stable rates (Bank Rate ~5.25% in 2024) drive retail deposits.
| Feature | Metric | 2024 |
|---|---|---|
| POS conversion uplift | Change | ~25–30% |
| Decision speed | Typical | Sub-24h |
| FSCS | Limit | £85,000 |
| Bank Rate | Level | ~5.25% |
Customer Relationships
Partner-led relationship management
As of 2024, dedicated account managers support brokers and merchants with SLA-backed responsiveness, often guaranteeing priority handling; co-branded sales materials drive joint outreach and conversion, while structured feedback loops from partners inform iterative product tweaks and service refinements.
Digital-first self-service support
Portals and apps give customers real-time balance views and instant payments, supporting Secure Trust Bank’s shift to digital-first servicing and improving liquidity visibility for retail and SME clients.
Proactive lifecycle communications
Proactive lifecycle communications deliver automated alerts for approvals, payments and expiries, reducing missed actions and fraud risk. Personalized nudges encourage healthy credit behaviours; targeted timing can lift engagement—financial services email open rate averaged 23.8% in 2024. Clear signposting to hardship pathways improves accessibility and regulatory compliance. Data-driven timing, using behavioral and transaction signals, optimizes touchpoints and conversion.
Compliance-driven transparency
Clear disclosures align with the FCA Consumer Duty (came into force 31 July 2023) and are documented to meet conduct standards; affordability and suitability are recorded through creditworthiness assessments and suitability notes. Complaints follow DISP timelines with final responses within eight weeks, and immutable audit trails (transaction and decision logs) bolster accountability.
- FCA Consumer Duty 31 July 2023
- DISP final response: 8 weeks
- Documented affordability/suitability checks
- Audit trails for transactions and decisions
Loyalty and retention programs
Rate offers reward repeat savers and borrowers through tiered pricing and bonus interest, while pre-approved top-ups reduce friction by fast-tracking eligibility at point-of-need; win-back campaigns focus on maturing loans to recover customers, and NPS tracking in 2024 drives product and service improvements.
SLA support, instant payments and nudges boost conversion; opens 23.8%
Dedicated account managers, SLA-backed support and co-branded outreach drive partner conversion; portals/apps deliver real-time balances and instant payments; automated lifecycle alerts and personalized nudges lift engagement (email open rate 23.8% in 2024); FCA Consumer Duty compliance and DISP 8-week final response recorded with immutable audit trails.
| KPI | 2024 |
|---|---|
| Email open rate | 23.8% |
| FCA Consumer Duty | 31 Jul 2023 |
| DISP final response | 8 weeks |
| NPS tracking | Active 2024 |
Channels
Broker and intermediary portals
Broker and intermediary portals streamline workflows to speed submissions and decisions, cutting manual steps and accelerating time-to-decision. Real-time status updates reduce broker inquiries and improve transparency across the lifecycle. Secure, simple document upload with encryption lowers compliance risk and upload friction. Embedded training materials and guided workflows raise submission quality and reduce rework.
Embedded POS integrations
Secure Trust Bank APIs integrate into dealer and retailer systems to enable instant credit checks at checkout, boosting conversion by up to 30% for merchants; white‑label options preserve partner branding and customer experience; settlements are automated and typically completed within 24–48 hours, streamlining cashflow and reconciliation for point‑of‑sale finance programs.
Direct digital channels
As of 2024 Secure Trust Bank's website and mobile app support applications and servicing, with product pages explaining features and eligibility. Integrated e-signatures streamline completion of agreements. In-session webchat provides real-time help for applicants. Digital channels aim to reduce friction and speed fulfilment.
Contact center and relationship teams
Phone and email support handle complex cases and escalate property and structured finance to dedicated specialists, while outbound teams drive renewals and retention. Quality monitoring and call sampling ensure consistent treatment and regulatory compliance across relationship teams.
- Specialists: property & structured deals
- Channels: phone, email, outbound renewals
- Controls: quality monitoring & call sampling
Capital markets and treasury interfaces
Investor relations underpins funding programs and investor access, while secure data rooms enable RMBS and asset-backed securitisations; ratings interactions preserve market access and pricing discipline. Treasury systems link bank systems to wholesale markets via secure APIs and SWIFT channels; Bank Rate was 5.25% in Dec 2024.
- Investor relations: funding support
- Data rooms: securitisation enablement
- Ratings: access maintenance
- Treasury systems: secure market connectivity
APIs lift conversion up to 30%; settlements 24–48h
Broker portals streamline submissions with real-time status to reduce broker enquiries. APIs enable instant credit checks at checkout, boosting merchant conversion by up to 30% and settlements in 24–48 hours. Website and app (2024) support applications, e-signatures and in-session webchat; Bank Rate 5.25% Dec 2024.
| Channel | Metric | 2024 |
|---|---|---|
| APIs | Conversion uplift | Up to 30% |
| Settlements | Timing | 24–48 hours |
| Digital | Support | Website/app, e-sign, webchat |
Customer Segments
Underserved retail borrowers
Underserved retail borrowers include motor and retail finance customers with thin or non-prime files who struggle to access mainstream credit. They prioritise speed and fairness over the absolute lowest rate. Clear terms and flexible payment options reduce arrears and support retention. Amid a 2024 Bank of England base rate of 5.25% demand for responsible access to credit remains high.
Motor dealers and retail merchants
Motor dealers and retail merchants partner with Secure Trust Bank to drive higher conversion—POS finance lifts conversions by ~20–30% and average order value by up to 50% (2024 studies). They demand seamless API integration and fast settlements (typically 24–48h), FCA‑compliant customer journeys, real‑time data reporting and dedicated account support to optimise approvals, reduce DSO and monitor performance.
Property investors and developers
Property investors and developers require specialist, often time-sensitive funding with flexible structures and staged drawdowns; Secure Trust Bank’s relationship-led teams deliver tailored facilities and credit committees to meet tight timetables. In 2024 the Bank operated against a 5.25% Bank Rate backdrop, so clients value certainty in terms and execution as much as headline price. Expect proactive, technically knowledgeable relationship support throughout the lifecycle.
Savers seeking competitive returns
Retail depositors seek safe, simple products and clear, transparent rates and terms; in 2024 UK cash deposits were around £1.9tn (Bank of England), underscoring scale. Digital onboarding is increasingly decisive for acquisition, while trust, protection and FSCS coverage remain primary choice drivers.
- Safe, simple products
- Transparent rates & terms
- Digital onboarding crucial
- Trust & protection-driven choice
Brokers and financial intermediaries
Brokers and financial intermediaries match clients to suitable finance, needing fast decisions and clear acceptance criteria; intermediaries arranged about 60% of UK mortgage completions in 2023 (UK Finance). They value dependable commissions, measurable SLAs and seamless processes, and seek long-term, collaborative partnerships with lenders like Secure Trust Bank.
- Priority: speed & clarity
- Dependable commissions
- Measurable SLAs
- Long-term partnerships
Specialist lender: fast, transparent credit for thin/non-prime and POS partners, POS boost +20-30%
Secure Trust Bank serves underserved retail borrowers (thin/non‑prime), motor/merchant POS partners, property investors/developers and retail depositors/brokers; priorities are speed, transparency, flexible terms and FCA compliance. In 2024 Bank Rate was 5.25% and UK cash deposits ~£1.9tn; POS finance uplifts conversion ~20–30%.
| Segment | Key need | 2024 metric |
|---|---|---|
| Retail borrowers | fair, fast credit | Bank Rate 5.25% |
| Motor/merchants | API + fast settle | Conversion +20–30% |
| Depositors | safe, digital | UK deposits £1.9tn |
Cost Structure
Funding and interest expenses
Deposit interest and facility costs are the primary COGS for Secure Trust Bank, with customer deposit pricing and wholesale facility charges setting funding base. Hedging and ALM operations add ancillary costs for balance-sheet protection and liquidity management. Market conditions — UK Bank Rate ~5.25% in mid-2024 — directly compress or widen lending spreads. Efficient mix management of deposits, wholesale lines and securitisations reduces overall funding expense.
Credit losses and impairment
Provisioning is aligned to portfolio risk, with reserves set against expected credit losses based on observed vintages and behavioural segmentation. Collections effectiveness materially reduces write-offs through targeted remediation and recovery strategies. Macroeconomic swings drive point-in-time PD and LGD profiles, increasing volatility in impairment flows. Model risk is continuously governed via validation, stress-testing and back-testing.
Operations, servicing, and personnel
Staffing for underwriting, servicing and compliance remains a material fixed cost for Secure Trust Bank, with specialist headcount driving a large share of operating expenses; outsourcing certain functions can convert up to 10–30% of these costs into variable levers. Robust training and QA programs—refreshed during 2024 to meet regulatory expectations—sustain underwriting quality and compliance. Ongoing process automation investments reduced per‑loan servicing unit costs materially, with industry benchmarks in 2024 showing up to 30–40% lower processing costs where automation was implemented.
Technology and integrations
Technology and integrations at Secure Trust Bank require ongoing investment in core systems, APIs and cybersecurity, with the bank disclosing continued IT and digital transformation spend in its 2024 interim results. Licences and cloud consumption are recurring cost drivers, while data and analytics tools underpin credit and pricing decisions. Continuous upgrades and resilience work sustain platform reliability and regulatory compliance.
- Core systems, APIs, cybersecurity: ongoing capital and operating spend
- Licences & cloud: recurring monthly/annual costs
- Data & analytics: supports credit, pricing, risk decisions
- Continuous upgrades: sustain reliability and compliance
Regulatory, legal, and governance
Compliance programs, audits and regulatory reporting require continuous investment in people, systems and external assurance; Secure Trust Bank must meet PRA/Bank of England requirements including a CET1 minimum of 4.5% plus buffers (total regulatory buffer typically >8.5%), driving recurring costs. Legal teams manage contracts, disputes and regulatory change. Capital and liquidity buffers impose opportunity costs in foregone yields, while board and risk oversight are ongoing governance expenses.
- Compliance & audits: ongoing tech and assurance spend
- Legal: contract/dispute management
- Capital buffer: CET1 min 4.5% + buffers (>8.5%) — opportunity cost
- Governance: continuous board & risk oversight costs
Bank Rate 5.25% tightens funding; automation trims costs 30–40%
Deposit interest and wholesale facility costs drive funding; Bank Rate ~5.25% (mid-2024) compresses spreads. Provisions follow ECL models with macro-driven PD/LGD volatility; automation cut servicing costs 30–40% in 2024. Staffing, compliance and IT are material fixed costs; outsourcing can convert 10–30% to variable. Capital buffer requirement >8.5% raises opportunity cost.
| Cost item | 2024 metric |
|---|---|
| Bank Rate | ~5.25% |
| Automation savings | 30–40% |
| Outsourcing lever | 10–30% |
| Regulatory buffer | >8.5% CET1 |
Revenue Streams
Interest income from lending
Interest income from lending is driven by core yields on motor, retail and property loans, backing a lending book of about £3.5bn (FY 2024), with pricing set to reflect borrower risk and term; repricing and shifts in product mix materially influence net interest margins, while sustained volume growth compounds earnings through higher net interest income and greater fee capture.
Fees and commissions
Secure Trust Bank's 2024 annual report highlights fees and commissions as key revenue streams, driven by arrangement, documentation and late fees from lending products. Partner programmes generate revenue shares with intermediaries, while early repayment and agreement variation fees provide incremental income. Transparent, clearly disclosed fee structures are emphasised to support customer trust and regulatory compliance.
Interchange and ancillary products
Payment-related income for Secure Trust Bank is constrained by UK interchange caps of 0.2% for consumer debit and 0.3% for consumer credit; optional insurances and extended-warranty products typically lift margins on point-of-sale lending; cross-sell of cards, lending and protection can raise ARPU materially; all offers must comply with FCA conduct rules and the Consumer Duty effective July 2024.
Securitization and gain-on-sale
Pooling receivables into securitisations lets Secure Trust Bank realise upfront gain-on-sale by transferring credit risk and recognising immediate profits while retaining servicing roles.
Ongoing servicing fees create recurring revenue and alignment with investor interests; tranche design and credit enhancement optimize yield and residual economics.
Market timing—credit spreads, liquidity and central bank policy in 2024—directly affects proceeds and pricing of issuance.
- Upfront gains via sale of receivables
- Recurring servicing fees
- Tranche structuring to boost returns
- Proceeds sensitive to 2024 market conditions
Deposit-related income
Deposit-related income at Secure Trust Bank is supported by float and treasury activities that added modest yield during a UK Bank Rate of 5.25% in 2024. Balance-sheet optimisation and efficient liquidity deployment widened lending/deposit spreads, while hedging outcomes reduced margin volatility. Customer deposits of about £4.6bn in 2024 provided the funding base driving these benefits.
- Float/treasury yield contribution
- Balance-sheet spread optimisation
- Hedging dampens volatility
- Efficient liquidity deployment
Interest income from £3.5bn loans and £4.6bn deposits; Bank Rate 5.25%
Interest income from a c.£3.5bn lending book (FY 2024) and deposit funding (c.£4.6bn) are core; fees/commissions from lending arrangements and partner shares add recurring income; securitisation generates upfront gain-on-sale plus servicing fees; payment income is capped by UK interchange (0.2% debit, 0.3% credit) while Bank Rate at 5.25% in 2024 supported treasury yield.
| Metric | 2024 |
|---|---|
| Lending book | £3.5bn |
| Deposits | £4.6bn |
| Bank Rate | 5.25% |
| Interchange caps | 0.2%/0.3% |