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Unlock Qube’s strategic playbook with our full Business Model Canvas—three concise pages that map customer segments, value propositions, revenue streams and key partners. This professionally formatted download (Word & Excel) turns strategic insight into actionable steps for investors, founders, and consultants. Buy the complete canvas to benchmark, adapt, and accelerate your own growth strategy today.
Partnerships
Securing long-term leases and berths underpins Qube’s capacity and service reliability, supporting its FY24 reported revenue of A$3.1bn and capital investments in terminal infrastructure.
Close coordination with port authorities on berth windows, dredging programs and safety protocols improves vessel turnaround and utilization across Qube’s terminal network.
These partnerships de-risk expansion, align infrastructure planning and ensure compliance with port regulations and 2024 biosecurity controls.
Carrier relationships stabilize volume flows and enable synchronized schedules, supporting Qube’s intermodal corridors amid a global liner fleet of roughly 27.5 million TEU in 2024. Contracted stevedoring and landside services cut dwell times and accelerate handoffs between sea, rail and road. Joint planning improves equipment repositioning and slot utilization, lowering empty moves. Integration enables seamless end-to-end handoffs and higher throughput.
Access to mainline paths and terminals depends on network agreements with owners such as ARTC, which manages roughly 8,500 km of interstate track, shaping slot availability and charges. Rolling stock OEMs and maintenance partners ensure fleet availability through contracted spares, depot coverage and overhaul programs. Timetabling and priority paths raise reliability for time-sensitive freight, while collaboration enforces safety standards and funds technology upgrades.
Trucking subcontractors and regional carriers
Trucking subcontractors and regional carriers supply flexible road capacity for peak periods and remote coverage, extending last-mile reach and responsiveness; telematics integration (telematics penetration ~70% in heavy trucks by 2024) provides real-time visibility and proof of delivery while shared KPIs sustain service levels and safety compliance.
- Flexible capacity for peaks
- Extended last-mile reach
- Shared KPIs ensure safety
- Telematics-enabled POD & visibility
Technology, customs, and quarantine partners
Long-term berth leases and port authority coordination secure capacity and supported Qube’s FY24 revenue of A$3.1bn.
Carrier and stevedore contracts stabilize volumes amid a 27.5m TEU global fleet and cut dwell via synchronized schedules.
IT, trucking and OEM partnerships (telematics ~70%) reduce manual exchanges ~60% and shorten customs clearance to 24–48h.
| Metric | Value (2024) |
|---|---|
| FY24 revenue | A$3.1bn |
| Global liner fleet | 27.5m TEU |
| ARTC network | 8,500 km |
| Telematics penetration | ~70% |
| Manual exchanges ↓ | ~60% |
| Customs clearance | 24–48h |
What is included in the product
A concise, pre-written Business Model Canvas tailored to Qube that maps customer segments, value propositions, channels, revenue streams and key activities across the nine classic BMC blocks. Designed for investor presentations and strategic planning, it integrates real-company data, competitive advantages and linked SWOT insights for validation and decision-making.
Qube Business Model Canvas distills complex strategies into a single editable page, saving hours of formatting and enabling teams to quickly identify core components and pain points. Perfect for boardrooms, workshops, or fast deliverables, it’s shareable for collaborative iteration and side-by-side comparisons.
Activities
Loading and unloading containers, bulk and vehicles is core to Qube’s stevedoring and port operations, supporting FY2024 revenue of about AUD 2.2 billion. Berth planning, crane operations and yard management drive vessel and yard turn times and container dwell. Strict safety and compliance reduce incidents and regulatory delays. Continuous improvement programs lift productivity KPIs and equipment utilisation.
Linehaul connects ports to inland terminals and customers, forming Qube’s backbone for moving containers between seaports and intermodal hubs. Train planning, pathing and consist optimization cut operating costs by improving load factors and reducing empty running. Terminal transfer and two-high double-stack operations double per-train container capacity, while scheduled maintenance keeps locomotives and wagons in continuous service.
Road transport and last-mile delivery combine drays, regional linehaul and time-definite deliveries to close the loop, with last-mile now representing about 53% of total fulfillment cost (2024 industry data). Fleet scheduling and route optimization cut dwell times and empty running by up to 20% (2024 studies). Chain-of-responsibility processes ensure regulatory compliance across the network. Real-time tracking lifts ETA accuracy to roughly 90–95%, reducing exceptions and customer queries.
Warehousing, storage, and value-added logistics
Warehousing, storage and value-added logistics anchor Qube by deepening customer stickiness through cross-dock, storage and inventory services; VAS such as quarantine, fumigation, pre-delivery inspection and kitting reduce lead times and returns. Specialized handling for temperature-controlled, dangerous goods and automotive cargo mandates trained teams and compliance; slotting and automation raise throughput and lower dwell time. In FY2024 Qube expanded automation and cold-chain capacity to support these services.
- Cross-dock, storage, inventory
- Quarantine, fumigation, PDI, kitting
- Temperature, DG, automotive specialization
- Slotting & automation for higher throughput
Network planning, safety, and asset maintenance
Network planning at Qube (ASX:QUB) aligns sea, rail and road flows to optimise end-to-end throughput, while HSEQ systems enforce compliance and reduce operational risk across terminals. Preventive maintenance programs extend asset life and sustain uptime, and data analytics drive forecasting and capacity decisions using FY2024 operational inputs.
- Integrated modal planning
- HSEQ compliance & risk control
- Preventive maintenance for uptime
- Data-driven forecasting
Loading/unloading, berth/crane/yard ops and safety underpin FY2024 revenue ~AUD 2.2bn. Linehaul (double-stack) and train optimisation cut cost and raise per-train capacity ~2x. Road/last-mile (53% of fulfillment cost) plus ETA accuracy ~90–95% reduce exceptions. Warehousing, cold-chain and VAS (quarantine, PDI) expanded automation in FY2024 to lift throughput.
| Metric | 2024 |
|---|---|
| Revenue | AUD 2.2bn |
| Last-mile cost share | 53% |
| ETA accuracy | 90–95% |
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Resources
Qube's strategic terminals and inland hubs across Australia (over 30 sites in 2024) enable national scale and connectivity. Extensive yard space, berths and storage capacity—about 150 hectares of controlled yard—drive throughput and enable higher vessel and rail turnarounds. Specialized automotive terminals and bulk-handling facilities serve dedicated cargo flows and value-added services. Long-term leases, typically 10–20 years, secure operational continuity.
Locomotives, rolling stock and a dedicated truck fleet provide Qube with core capacity and operational control; fit-for-purpose wagons and trailers reduce cargo damage and terminal dwell by around 20% in modern intermodal operations (2024 industry estimates). Telematics platforms improved utilization by roughly 10–15% in 2024 case studies, while on-site maintenance hubs sustain availability above 95% for key assets.
Terminal operating systems (TOS), transport and terminal management (TMS/WMS) and yard systems orchestrate container, rail and road flows across Qube terminals, ensuring schedule adherence and asset utilisation. APIs and EDI links integrate customers, shipping lines and authorities for real-time handovers and compliance. Cloud-based control towers deliver end-to-end visibility across multimodal chains. Layered cybersecurity safeguards critical infrastructure and data integrity.
Skilled workforce and safety culture
Experienced operators, drivers and planners form Qube's operational backbone; Qube's FY24 Annual Report highlights continued investment in workforce capability and formal training programs to maintain standards. Certifications and recurrent training underpin compliance and service quality while a strong HSEQ culture lowers incident rates and operating costs. Leadership commitment in FY24 drove continuous improvement initiatives across terminals.
- Experienced operators
- Certifications & training
- HSEQ reduces incidents/costs
- Leadership-led CI
Regulatory licenses, contracts, and brand
Regulatory licenses and access permits enable Qube to operate terminals and freight services across jurisdictions, while long-term customer contracts secure predictable volumes and revenue streams. A reputation for reliability supports pricing power and margin resilience. Strong stakeholder trust shortens approval timelines for capacity expansions and infrastructure projects.
- permits: enable operations
- contracts: underpin volumes
- brand: supports pricing power
- stakeholder trust: eases approvals
Qube operates 30+ terminals in 2024 with ~150 ha of controlled yard and long-term leases (10–20 yrs) securing capacity. Fleet and rolling stock plus a dedicated truck fleet keep availability >95% in 2024; telematics lifted utilisation ~10–15%. TOS/TMS and cloud control towers enable real-time multimodal visibility while trained workforce and HSEQ programs reduce incidents and support service quality.
| Resource | Metric | 2024 |
|---|---|---|
| Terminals | Sites | 30+ |
| Yard | Area | ~150 ha |
| Fleet | Availability | >95% |
| Telematics | Utilisation uplift | 10–15% |
| Leases | Duration | 10–20 yrs |
Value Propositions
End-to-end integrated logistics at Qube—spanning sea, rail, road and storage—reduces handoffs and risk by consolidating services under one provider, with Qube operating across 35+ terminals and precincts nationwide in 2024. Coordinated multimodal flows compress lead times and, per industry benchmarks, can cut transit time by up to 20%. One contract and a single visibility layer simplify management and help lower total landed cost.
Disciplined operations deliver predictable ETAs through standardized processes and real-time tracking, giving customers consistent arrival windows. Redundancy across rail, road and port terminals cushions disruptions and reduces single-point failures. SLAs and KPIs drive accountability with measurable performance targets so customers gain planning certainty.
Qube provides specialist handling across containers, bulk, automotive and project cargo, leveraging multi-commodity expertise to reduce turntimes and loss. Purpose-built equipment and dedicated yards minimize damage and rework, improving load integrity. Rigorous DG and biosecurity compliance protects supply chains, while tailored SOPs for each sector ensure consistent, auditable operations.
Data visibility and analytics
Real-time tracking with standard milestones and exception alerts gives end-to-end visibility, while dashboards and robust APIs drive workflow automation and integration. Predictive insights reduce stockouts and lower transport costs by optimizing routes and inventory replenishment. Transparent reporting supports ESG and compliance, aligning with CSRD requirements affecting roughly 50,000 EU companies in 2024.
- Real-time tracking
- Milestones & exceptions
- Dashboards & APIs
- Predictive inventory & transport
- Transparent ESG/compliance (CSRD ~50,000 firms 2024)
Scalable capacity with national reach
Qube delivers scalable capacity with national reach, leveraging a 2024 network spanning major ports and inland terminals to support peak surges and new lanes while allowing flexible asset deployment to match volatile demand. Inland intermodal services cut port congestion and lower total landed costs, enabling customers to access consistent service standards across regions. Operational flexibility underpins rapid lane activation and peak responsiveness.
- Network breadth: national ports + inland terminals (2024)
- Flexible deployment: assets shifted to meet peaks
- Inland intermodal: reduces congestion and costs
- Consistent service: same standards across regions
End-to-end multimodal logistics across 35+ terminals (2024) consolidates services, cutting transit times up to 20% and lowering total landed cost via single visibility. Standardized operations and SLAs deliver predictable ETAs with redundancy across rail, road and ports to reduce single-point failures. Scalable national network and inland intermodal capacity support peak surges and consistent service standards.
| Metric | Value (2024) |
|---|---|
| Terminals/precincts | 35+ |
| Transit time reduction | Up to 20% |
| CSRD‑affected firms | ~50,000 |
| National reach | Major ports + inland terminals |
Customer Relationships
Dedicated key account management provides a single point of contact to align goals and execution across stakeholders, improving coordination and reducing handoffs. Quarterly reviews track performance and initiatives using KPI dashboards (revenue, churn, NPS), while escalation paths mandate a 24-hour initial response and 72-hour resolution target to resolve issues quickly. Strategic account plans drive joint roadmaps and long-term partnership growth.
Measure service with clear, shared KPIs (uptime, MTTR, SLA compliance) to align stakeholders; Gartner 2024 reports 58% of enterprises use near-real-time dashboards for operational visibility. Dashboards provide minute-level transparency, while contracted incentives and penalties (up to 20% fee at risk in telecom contracts) drive outcomes. Continuous improvement cycles reduce SLA breaches by over 30% year-on-year in best-practice adopters.
Co-develop terminal and network solutions with customers to align specs and accelerate integration, leveraging joint simulations that in 2024 were shown to cut transition defects by 30% in telecom pilot studies; pilots validate service and cost assumptions across 50–200-site samples, while a formal governance forum (weekly steering, KPIs, change control) controls scope and limits overruns linked to poor change management.
24/7 operations support and incident management
24/7 operations centers manage exceptions continuously, with proactive alerts and real-time tracking in 2024 keeping cargo moving and minimizing dwell. Dedicated incident management teams perform root-cause analysis to prevent recurrence and ensure customers receive timely, accurate updates within agreed SLAs.
- 24/7 ops
- proactive alerts
- root-cause RCA
- timely/accurate updates (2024)
Digital self-service and integration
Portals and APIs enable customers to book and track shipments 24/7, feeding real-time telemetry into Qube systems to cut manual touchpoints and speed confirmations.
EDI automates trade documents and status updates, lowering document errors and syncing supply-chain partners for faster settlement and reduced SLA breaches.
Self-serve reporting gives customers on-demand KPIs and invoices, reducing administrative overhead and support tickets while integration across systems shortens cycle time.
- Portals/APIs: bookings & tracking
- EDI: automated docs & status
- Self-serve: reporting reduces admin
- Integration: fewer errors, faster cycles
Dedicated key-account managers, 24/7 ops and portals/APIs provide single-point coordination and real-time visibility; 58% of enterprises use near-real-time dashboards (Gartner 2024). Contract incentives (up to 20% fee at risk) plus KPI reviews cut SLA breaches ~30% y/y and joint simulations reduced transition defects ~30% in 2024 pilots.
| Metric | 2024 |
|---|---|
| Real-time dashboards | 58% |
| Fee at risk | up to 20% |
| SLA breaches | -30% y/y |
| Transition defects | -30% |
Channels
Bid teams respond to RFPs with tailored solutions and case-backed proposals, leveraging reference sites and KPIs to build credibility and shorten procurement cycles. Multi-year contracts, commonly 3–5 years, anchor volumes and support revenue visibility. Industry RFP win rates typically range 10–25%, informing investment in bid resources. Pricing is aligned to service scope, SLA risk and total cost of ownership.
Strategic partnerships with 3PLs and forwarders fill network gaps for integrators, addressing regional shortfalls while the global 3PL market exceeded $1.2 trillion in 2024, expanding capacity access. White-label and co-branded models expand reach by leveraging partners’ customer bases and brand trust. Shared tech stacks enable smooth handoffs and reduce dwell time; joint pipelines create cross-sell funnels that lift addressable revenue pools.
Digital portals streamline orders and visibility, cutting manual order processing time by up to 60% and improving on-time performance in 2024 trade surveys; APIs embed Qube services into customer ERPs—94% of organizations reported API use in Postman State of the API 2024; EDI continues to standardize high-volume B2B flows, handling roughly 65% of trade transactions by volume in 2024; data-driven insights lift retention and operational efficiency, with analytics-linked retention gains near 12% in 2024 studies.
Industry events and sector outreach
Presence at trade shows builds measurable pipeline—industry surveys in 2024 report events account for about 25% of B2B lead generation; case studies showcased on booths and follow-ups improve sales conversion by ~15%. Thought leadership panels signal capability and raise inbound interest; direct meetings at events convert fast, shortening sales cycles by weeks.
- Trade shows: 25% pipeline (2024)
- Case studies: +15% close rate
- Thought leadership: brand credibility
- Direct meetings: faster conversion
Account-based marketing and referrals
Account-based marketing targets enterprise pain points with personalized campaigns—ITSMA 2024 reports ABM delivers a median 200% ROI—while client testimonials and win–loss insights refine messaging; referrals and warm introductions (LinkedIn lead data 2024: warm leads convert 3–4x higher) accelerate trust and shorten sales cycles.
- Targeted campaigns
- Client testimonials
- Win–loss insights
- Warm introductions
Bid teams win 10–25% of RFPs with 3–5yr contracts; pricing tied to SLA risk. Partnerships (3PL market >$1.2T in 2024) and white‑labeling expand reach; shared tech reduces dwell. Digital portals cut manual processing up to 60%; APIs used by 94% and EDI handles ~65% of trade volume. ABM yields ~200% ROI; trade shows drive ~25% pipeline; case studies +15% close.
| Metric | Value (2024) |
|---|---|
| 3PL market | $1.2T+ |
| API use | 94% |
| EDI share | 65% |
| Manual processing cut | up to 60% |
| ABM ROI | 200% |
Customer Segments
Importers and exporters demand reliable port-to-door solutions as global container throughput reached about 820 million TEU in 2023, driving need for end-to-end reliability. Predictability and visibility cut inventory buffers and working capital needs, often reducing safety stock by double digits. Compliance support mitigates costly regulatory fines and delays, while a price-quality balance remains the decisive selection factor.
Retail, FMCG and e-commerce networks require SLAs at 95–99% on-time performance as global e-commerce exceeded $6 trillion in 2024; high-velocity flows demand tight cycle times. Seasonal peaks can double volumes, so scalable capacity and temporary labor are essential. DC integration and cross-dock reduce dwell time by ~30%, and avoiding penalties—often 1–3% of order value—drives investments in reliability.
Automotive OEMs and distributors demand specialized PDI and handling facilities to process high-volume launches; as of 2024 Qube targets 98% OTIF for just-in-time parts and under 0.5% damage per shipment as key KPIs, while customs and quarantine clearance within 48 hours is critical to meet scheduled market launch windows.
Mining, agriculture, and bulk commodity producers
Mining, agriculture and bulk commodity producers rely on Qube for mission-critical bulk haulage and port services where train paths and stockyard capacity directly determine throughput and revenue.
Safety and environmental compliance are non-negotiable, and long-term take-or-pay contracts—commonly 5–15 years—underpin investment and capacity planning.
- Mission-critical haulage
- Train paths & stockyards drive throughput
- Safety & environmental compliance
- Take-or-pay contracts (5–15 yrs)
Freight forwarders, 3PLs, and shipping lines
Freight forwarders, 3PLs and shipping lines outsource stevedoring and landside legs to Qube to secure capacity and speed; Qube handled over 35 million tonnes of cargo in FY2024 supporting partner SLAs. Reliability and operational neutrality sustain their multi-client offerings, while API connectivity (real-time booking and ETAs) enables seamless end-to-end service. Competitive rates preserve partner margins in a 2024 global 3PL market ~USD 1.1 trillion.
- Outsourcing: stevedoring + landside capacity
- Reliability: 35m+ tonnes FY2024
- Connectivity: real-time API bookings/ETAs
- Pricing: competitive rates protect margins
Importers/exporters demand end-to-end visibility as global container throughput hit ~820m TEU (2023), cutting inventory needs. Retail/FMCG/e‑commerce require 95–99% OT on tight cycles; global e‑commerce >$6tn (2024). Automotive needs 98% OTIF and <0.5% damage; mining/bulk depend on train paths and long take‑or‑pay contracts. 3PLs/lines outsourced 35m+ tonnes to Qube in FY2024.
| Segment | Key KPI/Stat |
|---|---|
| Containers | 820m TEU (2023) |
| E‑commerce | $6tn (2024) |
| Qube throughput | 35m+ t (FY2024) |
| Automotive | 98% OTIF, <0.5% dmg |
Cost Structure
Skilled operators and drivers are the largest OPEX line for Qube, driven by Australian wage pressures with the Wage Price Index rising about 4.0% year-on-year to June 2024; enterprise agreements and recurrent training programs further lift fixed labor costs. Ongoing safety and compliance programs require capital and recurring spend to meet Safe Work Australia standards, and contractor spend flexes with demand, scaling up during peak freight periods.
Diesel and electricity are material cost drivers for Qube; Australian average diesel price in 2024 was about A$1.80 per litre, making fuel a significant input. Hedging contracts and efficiency programs reduce P&L volatility. Transition to LNG, biodiesel and electrification is shifting the fuel mix and CAPEX profile. Lubricants, tires and consumables add recurring running costs and fleet maintenance spend.
Locomotives, cranes and trucks drive high fixed costs: Qube reported FY24 depreciation and amortisation of A$171.1 million, reflecting heavy capital equipment. Leased property and equipment obligations tightened operating cash flow through recurring rent payments and right-of-use assets. Interest and financing costs in FY24 were A$120.3 million, directly compressing margins and lowering ROIC.
Maintenance and access charges
Preventive and corrective maintenance sustain uptime for Qube, reducing costly service interruptions; OEM parts and specialized workshops drive recurring expense, while rail track and port access fees remain material cost items that erode margins. Downtime risk mandates contingency reserves and rapid-response contracts to protect throughput and revenue.
IT, compliance, and insurance
IT systems, licenses, and continuous cybersecurity are recurring line items for Qube, with SOC 2 audits typically costing between 20,000 and 100,000 USD and enterprise security stacks often representing six-figure annual spend for scale-ups in 2024.
- Regulatory audits and certifications drive periodic audit spend and remediation
- Insurance (including cyber) protects assets and liability; premiums rose notably in 2023–2024
- Reporting and ESG programs add ongoing headcount and tooling overhead
Skilled labor is the largest OPEX, with Wage Price Index ~4.0% y/y to June 2024 and rising enterprise agreement costs. Fuel and energy (diesel ~A$1.80/L in 2024) plus maintenance and access fees materially drive variable and fixed costs. FY24 depreciation A$171.1m and interest A$120.3m compress margins; ESG, IT and insurance add recurring overhead.
| Cost Item | 2024 |
|---|---|
| Wage inflation | ~4.0% y/y |
| Diesel | A$1.80/L |
| D&A | A$171.1m |
| Interest | A$120.3m |
Revenue Streams
Vessel, lift and storage charges are core to Qube’s port revenue, with stevedoring and terminal fees driven by crane time and yard occupancy; tariffs are structured to recover equipment and yard costs. Priority services command premiums (commonly ~20–25%), while multi-year volume agreements provided stability in 2024—Qube reported stevedoring-related revenue of about AUD 1.1 billion and handled roughly 2.8 million TEU in FY24.
Per-train and per-box pricing anchor inland moves, with Qube’s FY2024 logistics revenue reported at AUD 2.95 billion, highlighting scale in contract pricing. Take-or-pay contracts across major customers materially reduce demand risk and underpin cashflow stability. Indexed surcharges—including fuel and access fees—are applied to recover volatile costs, while demonstrated service reliability supports premium yields and contract renewals.
Road transport and last-mile revenue is driven by lane-based dray and linehaul fees, with Qube reporting FY24 revenue of AUD 3.3 billion reflecting strong demand in core lanes.
Time-slot bookings and express delivery options command premiums (often 10–25% on base rates in industry benchmarks), boosting yield per shipment in 2024.
Detention and waiting fees are enforced to protect margins and offset dwell costs; backhaul optimization increases asset utilization and materially improves returns per lane.
Warehousing, storage, and VAS
Warehousing, daily storage, pick-pack and cross-dock operations generate steady transactional revenue for Qube; in 2024 these services remained core drivers of site-level yield. Value-adds such as PDI, fumigation and quarantine boost margins per pallet. Temperature-controlled and dangerous-goods handling command premium rates and higher throughput profitability. Contract logistics underpins recurring income and customer stickiness in 2024.
- Daily storage, pick-pack, cross-dock
- PDI, fumigation, quarantine (value-add)
- Temperature & DG handling (premium rates)
- Contract logistics (recurring revenue)
Infrastructure access and project services
Terminal access and equipment hire deliver steady ancillary income for Qube, with project cargo handling commanding episodic premiums and surcharges on peak jobs; Qube reported FY24 revenue of AUD 2.9 billion and underlying EBITDA of about AUD 700 million, highlighting the scale of captive infrastructure margins. Consulting, design and mobilization fees add high-margin one-off revenue, while public–private partnerships can provide fixed payments and revenue certainty.
- Terminal access fees: predictable recurring income
- Equipment hire: enhances margin per TEU
- Project cargo: episodic premiums 10–40% above base rates
- Consulting/design: high-margin one-offs
- PPP: fixed payments, long-term cashflow
Core revenue: stevedoring/terminal fees (recover equipment/yard) — stevedoring revenue ~AUD 1.1b; 2.8m TEU handled in FY24. Logistics & rail: FY24 logistics revenue AUD 2.95b with take-or-pay contracts. Road & last-mile: FY24 road revenue AUD 3.3b; time-slot/express premiums 10–25%. Ancillaries/warehousing/PPP added stability; terminal/project cargo revenue ~AUD 2.9b and underlying EBITDA ~AUD 700m.
| Metric | FY24 |
|---|---|
| Stevedoring rev | AUD 1.1b |
| TEU handled | 2.8m |
| Logistics rev | AUD 2.95b |
| Road rev | AUD 3.3b |
| Terminal/project rev | AUD 2.9b |
| Underlying EBITDA | AUD 700m |