Korian Business Model Canvas

Preferred supplier agreements secure reliable access to medications, devices and consumables across Korian’s network, supporting operations in six European countries and supply continuity for thousands of residents.

Vendor-managed inventory programs reduce stockouts and waste at point-of-care, improving turnover and lowering carrying costs across multi-site operations.

Co-development of pilot programs with pharma and medtech allows safe, scalable rollout of new care tools while sharing clinical data and implementation risk.

Key partnerships drive referrals, public-pay volumes and operations across Korian’s ~870 facilities; pro forma revenue ~€4.9bn (2023), >50% public funding (2024), ~72,000 employees (2024), telemedicine +30% (2024).

Rigorous protocols, regular audits and incident reporting ensure compliance with EU and national standards; Korian reported €4.4bn revenue (2023, published 2024) and employs over 70,000 staff, supporting standardized safety across sites. Infection control and medication safety are continuously monitored with real-time reporting, and cross-site benchmarking drives measurable performance improvement and best-practice adoption.

Provision of nursing, rehab and home services with multidisciplinary care across c.850 facilities and ~75,000 beds; network continuity from independent living to clinical support. Rigorous compliance, infection control and mandatory geriatric/palliative training for ~78,000 staff. Centralized bed management and forecasting reduce empty-bed days and hospital transfers.

Regulatory approvals enable Korian to operate across multiple European jurisdictions, supporting a 2024 reported revenue of around €5.6bn. Accreditations from national health authorities and third-party bodies signal quality and reinforce trust with families and partners. Long-term reimbursement and payer contracts underpin predictable cash flows and funding stability for care delivery.

Korian’s core resources are c.85,000 clinical and support staff (2024) delivering 24/7 care across ~800+ sites and ~70,000 beds, enabling multidisciplinary pathways and mandatory training. Digital platforms (EHR, telehealth) and analytics standardize care and optimize occupancy. Regulatory approvals, accreditations and long-term payer contracts secure funding and referrals.

Care is tailored to individual goals and preferences through personalized care plans tied to measurable outcomes; Korian reported group revenue of €5.1bn in 2023, underscoring scale for investment in individualized services. Rehabilitation and social activities focus on sustaining independence and reducing dependency. Family involvement is embedded in care reviews to ensure aligned decision-making.

Continuum of care keeps patients within Korian’s ecosystem—assisted living, clinics and home care—reducing errors and length-of-stay; Korian operated ~800 facilities and served ~180,000 residents in 2024. Standardized protocols, dementia/rehab programs and outcome metrics underpin quality across ~100,000 staff. Digital portals, 70%+ family satisfaction and <24h avg response improve engagement.

Care coordinators in Korian manage admissions, transitions and follow-ups across more than 800 facilities, coordinating care for ~70,000 beds to reduce fragmentation. Risk stratification tools flag high-risk patients—supporting targeted interventions that lower adverse events and readmissions. Cross-site collaboration and shared care plans across the network sustain continuity and operational efficiency for the group generating ~€4.5bn revenue (2023).

Long-term resident-family-staff ties across 800+ facilities and ~80,000 beds in 2024 ensure continuity via dedicated case managers and quarterly KPI-linked reviews. 24/7 hotlines, on-call teams and SLA-driven escalations enable rapid response. Risk stratification and payer SLAs align interventions and reimbursements to reduce readmissions and costs.

Directory listings and streamlined authorization flows channel eligible patients into Korian’s network, leveraging national insurer interfaces to accelerate placements. Pre-negotiated tariffs with major public payers simplify onboarding and billing, supporting scale across ~800 European facilities. Integrated reporting portals manage approvals and claims, improving cash conversion and compliance for a group that posted about €4.7bn revenue in 2023.

Multi-channel referrals (liaisons, hospitals, events) drive occupancy across ~800 facilities in 7 countries (2024), aided by pre-negotiated payer tariffs and standardized transfer packs.

Digital channels (web, portals, SEO) accounted for a 25% YoY inquiry rise in 2024; 68% of care-seekers research online and 40% use portals.

Centralized call/triage and scheduled tours increase conversion and speed admissions, supporting Korian’s €4.7bn 2023 revenue.

Relatives research, select and often co-finance long-term care options, a dynamic amplified by EU demographic pressure: Eurostat reports about 20.6% of the EU population was aged 65+ in 2024, increasing demand for residential care.

Their trust and satisfaction directly affect occupancy and reputation, with family recommendation rates driving referral flows and complaints harming retention.

Transparent, documented communication on care plans, pricing and outcomes is critical to secure informed consent, payment commitments and positive word-of-mouth.

Korian serves long-term dependent residents, short-term post-acute patients and families/municipalities as payers/referrers, operating ~800 facilities with ~60,000 staff and ~100,000 residents across 7 countries (2024). Median post-acute stay ~21 days; safety, 24/7 clinical oversight and outcomes reporting drive payer contracts and occupancy. Public payers represent the majority of revenues; family trust influences referrals and retention.

Pharmacy, PPE and clinical materials supply daily care across Korian’s network, supporting medication management and infection control for clinical teams. Nutrition services deliver tailored clinical diets and therapeutic meals for rehabilitation and long‑term care residents. Centralized procurement across approximately 800 facilities and ~60,000 staff captured volume discounts, yielding estimated procurement savings of 8–12% in 2024.

Personnel costs ≈62% of revenue (2023) across ~800 facilities and ~60,000 staff; recruitment, training and agency control drive labor spend. Energy-efficiency lowered facility energy costs ~20% (2024) while centralized procurement saved ~8–12% (2024). Cybersecurity incidents +18% (2024) and telehealth market size ~$111B (2024) increase IT CAPEX/OPEX and telecare investments.

Post-acute and short-stay rehabilitation programs produce episodic income through fee-per-episode care, with Korian operating across five European markets to capture referrals. Contracts with hospitals and payers set bundled rates — commonly several thousand euros per episode — and Korian reported group revenues around €4.6 billion in 2024. Performance metrics such as 30-day readmission and functional gain can trigger quality-linked incentives and bonuses.

Monthly private-pay ranges €2,500–€4,000 in 2024; tiered care adds 10–40% higher fees. Public reimbursements remain a core pillar; Korian group revenue €5.3bn in 2024. Post‑acute episodes yield bundled fees of several thousand euros per stay; home care and community services grew double‑digits in 2024.