Calian Business Model Canvas
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Unlock Calian's strategic blueprint with our concise Business Model Canvas that maps value propositions, key partners, revenue streams and growth levers. Ideal for investors, consultants and founders seeking actionable insights. Purchase the full editable Canvas in Word and Excel to benchmark and implement winning strategies.
Partnerships
In 2024 strategic relationships with federal, provincial and international agencies underpin Calian’s multi-year programs in health, defense, space and emergency readiness. These partners provide funded mandates, standardized requirements and predictable procurement cycles that enable long-term resource planning. Close alignment de-risks delivery and ensures compliance with regulatory and security standards, while co-planning unlocks scale and continuity across jurisdictions.
Alliances with satellite ground system manufacturers, RF suppliers and network equipment vendors accelerate Calian’s solution integration and reduce deployment risk. Joint roadmaps in 2024 improved interoperability and lifecycle support for mission-critical deployments. Preferred pricing and priority component access shorten lead times and protect margins. Co-marketing with partners expands access to global opportunities and large-scale RFPs.
Partnerships with hyperscalers (Azure, AWS, GCP), cyber platforms, and niche ISVs enable Calian to deliver managed, secure, and scalable services across hybrid environments. Reference architectures cut deployment risk and speed time-to-value, aligning with a public cloud market exceeding US$600B in 2024. Shared threat intelligence and integrated toolchains strengthen defensive posture, while marketplace listings create procurement-friendly routes to enterprise and government buyers.
Universities and research institutions
Universities and research institutions supply applied research that advances Calian's work in advanced tech, simulation, and healthcare, supported by joint pilots and grants that de-risk early-stage R&D; Calian reported CAD 1.16 billion revenue in 2024, underscoring scalable commercialization pathways. Access to student and postdoc pipelines strengthens recruiting for specialized roles, while collaboration validates outcomes through evidence-based studies and peer-reviewed trials.
- Applied research: accelerates innovation in simulation and healthcare
- Talent pipeline: direct access to graduates and postdocs
- Joint grants/pilots: reduce R&D risk, enable scale
- Validation: outcomes proven via evidence-based studies
Staffing networks and specialist subcontractors
Augmentation partners expand surge capacity across health, training and cyber missions, leveraging the global staffing market (~US$500B in 2024) to scale rapidly; tiered subcontracting provides geographic reach and niche skill coverage while standardized vetting and QA keep delivery consistent. Flexible bench sharing improves responsiveness to peak demand, reducing time-to-deploy and cost per engagement.
- Surge scale: global staffing ~US$500B (2024)
- Tiered reach: provincial/regional coverage
- QA: standardized vetting across partners
- Bench sharing: faster deploy, lower unit cost
In 2024 Calian’s partnerships with governments and primes secure multi-year funded mandates, enabling long-term planning and compliance. Alliances with satellite, RF and hyperscalers (cloud market >US$600B in 2024) reduce deployment risk and speed time-to-value. Augmentation and university partners scale surge capacity (global staffing ~US$500B) and talent, supporting CAD 1.16B revenue (2024).
| Partner type | Contribution | 2024 metric |
|---|---|---|
| Governments/primes | Funded mandates | Multi-year contracts |
| Hyperscalers/ISVs | Cloud & security | Cloud >US$600B |
| Staffing/academia | Surge & R&D | Staffing ~US$500B; revenue CAD 1.16B |
What is included in the product
A comprehensive, pre-written Business Model Canvas tailored to Calian’s strategy, covering customer segments, channels, value propositions and the nine classic BMC blocks with full narrative and insights. Includes competitive-advantage analysis, linked SWOT, and a polished format ideal for presentations, investor or bank discussions, and validation of strategic decisions.
Calian Business Model Canvas provides a clean, shareable one-page snapshot that condenses company strategy into editable cells—saving hours of formatting and enabling fast team collaboration, comparisons, and executive-ready deliverables.
Activities
Designing and integrating satellite ground systems, networks and cyber stacks across complex environments, leveraging Calian’s SED Systems division to bridge legacy and modern platforms for operational continuity. Ensuring interoperability through protocol conversion and middleware so forces can use mixed-generation assets. Conducting prototyping, testing and commissioning to meet mission timelines (FY2024 ended March 31, 2024). Documenting architectures for accreditation and sustainment; Calian trades on TSX under CGY.
Calian (TSX: CGY) sources, credentials and schedules clinical professionals at scale to staff public and private health programs, managing shift coverage, quality assurance and continuity of care across Canada and the US. The company adheres to PHIPA, HIPAA and equivalent privacy/regulatory regimes and delivers client-facing performance reports and KPIs to government and corporate customers.
Providing 24/7 monitoring, detection and response services tailored to regulated sectors, Calian expanded MDR coverage in 2024 to meet sector-specific compliance requirements. Running vulnerability management, targeted assessments and incident handling with documented runbooks ensures predictable response and SLAs aligned to client risk tolerances. Continuous improvement via threat intelligence feeds and structured post-incident reviews drives reduced dwell time and repeat incidents.
Training, simulation, and readiness programs
Designing curricula for professional, defense, and safety training, Calian integrates subject-matter expertise with scenario-based learning and compliance mapping; delivers blended learning via classrooms, high-fidelity simulators, and digital platforms; measures competency outcomes and schedules recertification typically on 1–3 year cycles; and updates content continually to reflect evolving standards and technologies such as AI-enabled simulation and virtual reality.
- Curriculum design: compliance + scenario-based
- Delivery: classrooms, simulators, digital
- Assessment: competency metrics, recert every 1–3 years
- Updates: AI/VR, standards alignment (2024)
Business development and public procurement
Business development at Calian focuses on qualifying opportunities, crafting compliant proposals and managing complex bids, while navigating government frameworks, vendor-of-record lists and security clearances. Teams negotiate terms, pricing and performance obligations to win multi-year contracts; in 2024 Canada federal procurement exceeded CAD 45B, driving pipeline prioritization. Calian builds partner pipelines to address multi-domain programs and scale delivery.
- Qualify opportunities
- Craft compliant proposals
- Manage complex bids
- Navigate VOR & clearances
- Negotiate terms & pricing
- Partner pipelines for multi-domain
Designing and integrating satellite ground systems and cyber stacks (SED Systems) for interoperability and mission delivery (FY2024 ended Mar 31, 2024). Staffing clinical professionals across Canada/US with PHIPA/HIPAA compliance and shift coverage. Delivering 24/7 MDR, vulnerability management and training (AI/VR) to reduce dwell time and support multi-year contracts.
| Metric | Value (2024) |
|---|---|
| Fiscal year end | Mar 31, 2024 |
| TSX ticker | CGY |
| Canada federal procurement | CAD 45B |
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Resources
Engineers, clinicians, cyber analysts and instructors form Calian’s core capability, supporting healthcare, defense, cyber and learning services since 1982 (42 years as of 2024).
Security-cleared staff enable classified and sensitive work across federal and defense contracts, with clearance-dependent delivery models in place as of 2024.
Rigorous credentialing and continuous training preserve quality while leadership and program managers align multi-vertical delivery.
Proprietary reusable architectures, playbooks and courseware accelerate delivery, reducing customization time and enabling repeatable services. Tooling for integration, monitoring and QA improves consistency across projects and lowers defect rates. Domain-specific templates cut proposal and deployment cycles, while centralized knowledge bases support scale and standardization, a focus throughout 2024.
ISO 9001 and ISO/IEC 27001 accreditations signal health, security and quality reliability for Calian, a TSX-listed company (CGY) operating since 1982. Compliance frameworks reduce client onboarding friction and speed procurement in regulated sectors. Robust audit trails and documentation support renewals and external audits. These certified assets create material barriers to entry in regulated markets.
Operational infrastructure and labs
Operational infrastructure and labs—including integration labs, training facilities, and secure operations centers—enable execution and scalability; Calian reported fiscal 2024 revenue of CAD 739.5 million supporting multi-site delivery. Testbeds validate interoperability and performance; digital platforms manage scheduling, telemetry, and reporting across programs. Facilities scale to support multi-site programs and rapid deployment.
- integration-labs
- training-facilities
- secure-ops-centers
- testbeds-interoperability
- digital-platforms-telemetry
- multi-site-scaling
Long-term contracts and relationships
Long-term framework agreements and MSAs give Calian recurring visibility and stabilized revenue streams; in 2024 multi-year contracts supported a backlog exceeding CAD 200M. Past performance references lifted win rates on new bids, while client intimacy steers roadmap prioritization and feature investment. Multi-year terms in 2024 enabled sustained investment in talent and tools.
- Backlog: CAD 200M+ (2024)
- Recurring visibility: framework/MSA-led
- Roadmap driven by client intimacy
- Multi-year terms fund talent/tools
Engineers, clinicians, cyber analysts and instructors are core capabilities, supporting healthcare, defense, cyber and learning since 1982; fiscal 2024 revenue CAD 739.5M.
Security-cleared staff and ISO 9001/27001 enable classified contracts; backlog >CAD 200M (2024).
Proprietary architectures, playbooks and digital platforms accelerate repeatable delivery and reduce time-to-deploy.
| Metric | 2024 |
|---|---|
| Revenue | CAD 739.5M |
| Backlog | >CAD 200M |
Value Propositions
From design to operations clients get a single accountable partner, leveraging Calian’s end-to-end delivery model since 1982. Integrated offerings reduce handoffs and program risk by consolidating suppliers and workflows. Faster deployment compresses time-to-value for mission-critical programs. Unified governance simplifies oversight and reporting across contracts and operations.
Solutions meet stringent health, defense and cyber standards (ISO 27001, NIST, ITSG-33) and support accreditation-ready documentation that lowers client burden. Proven QA delivers 99.9% uptime and outcome consistency. Continuous audits and reporting sustain trust across multi-year contracts. These measures reduce compliance risk and speed time-to-accreditation.
Security by design embeds cyber protections from architecture through operations, reducing exposure across Calian domains. Threat‑informed defenses adapt to evolving risks, cutting exploit windows; IBM 2024 Cost of a Data Breach Report cites an average breach cost of $4.45M and a 277‑day lifecycle. Segmentation and continuous monitoring shrink the blast radius, while incident response readiness limits impact and downtime.
Scalable workforce and surge capacity
Large, vetted talent pools enable rapid ramp-ups, proven in 2024 by expedited deployments to multi-site clients; flexible staffing models match demand variability while credentialing and scheduling systems sustain continuous coverage and compliance across shifts, and national reach supports synchronized services for multi-location operations.
- Rapid ramp-ups
- Flexible staffing models
- Credentialing & scheduling
- National multi-site coverage
Interoperability and lifecycle support
Calian, with FY2024 revenue of CAD 612 million, delivers interoperable solutions that integrate legacy and modern ecosystems, reducing integration timelines and preserving existing capital investments. Vendor-agnostic approaches avoid vendor lock-in and enable flexible procurement across cloud and on-premise stacks. Lifecycle services and roadmap alignment extend asset value and performance, supporting long-term total cost of ownership reduction.
- Interoperability: integrates legacy + modern systems
- Vendor-agnostic: avoids lock-in, enables flexibility
- Lifecycle services: extend asset value and performance
- Roadmap alignment: future-proofing investments
Single accountable partner delivering end-to-end, vendor-agnostic solutions that cut integration time and TCO; FY2024 revenue CAD 612M. Proven 99.9% uptime, security-by-design reduces compliance and breach risk (IBM 2024: USD 4.45M avg breach cost, 277-day lifecycle). Rapid national ramp-ups and credentialed staffing ensure continuous, accredited operations.
| Metric | Value |
|---|---|
| FY2024 revenue | CAD 612M |
| Uptime | 99.9% |
| Avg breach cost (IBM 2024) | USD 4.45M |
Customer Relationships
Multi-year contracts deliver stability and strategic alignment for Calian, supporting its CAD 530M 2024 revenue base and smoothing cash flow across service lines. Robust SLAs and performance metrics govern outcomes, tying payments and penalties to measurable KPIs. Renewal options incentivize continuous improvement and productivity gains. Joint steering committees, with client representation, oversee delivery and strategic adjustments.
Dedicated account and program teams assign named leads who coordinate across service lines to streamline delivery and ownership. Regular weekly or monthly cadence meetings keep priorities aligned and were standardized across programs in 2024. Transparent dashboards track KPIs and risks in real time to support SLAs and quarterly reviews. Clear escalation paths resolve issues quickly, reducing resolution times and exposure.
Clients co-develop prototypes and proof-of-concepts with Calian, sharing risk to accelerate innovation in adjacent domains; Gartner 2024 reports 64% of organizations use co-development pilots to derisk new solutions. Feedback loops from pilot users refine scope and requirements before scale-up, improving fit and cost predictability. Successful pilots transition to production seamlessly, shortening time-to-market and preserving continuity of IP and operations.
Training, enablement, and knowledge transfer
Structured handovers empower Calian client teams to own delivery and cut time-to-value; 2024 TSIA found customer enablement increases product adoption ~20% and can reduce support tickets ~30%. Documentation and workshops embed best practices; certification paths sustain competency, driving ~13% higher renewal rates, reducing dependency and boosting satisfaction.
- Handovers: faster time-to-value
- Docs+workshops: support ↓ ~30%
- Certifications: renewals ↑ ~13%
- Result: reduced dependency, higher satisfaction
24/7 support and incident management
Round-the-clock coverage meets mission needs, ensuring continuous service availability for operational contracts. Defined response times limit disruption by categorizing incidents and triggering SLA-based escalation. Post-incident reviews drive process upgrades through root-cause analysis and tracked corrective actions. Continuous monitoring feeds proactive fixes via telemetry and automated alerts.
- 24/7 coverage
- SLA-driven response
- Root-cause reviews
- Proactive monitoring
Calian leverages CAD 530M 2024 multi‑year contracts, SLA‑driven delivery and 24/7 support to stabilize cash flow and mission continuity; co‑development pilots (64% adoption in 2024) accelerate innovation. Enablement raises adoption ~20%, cuts tickets ~30% and certifications lift renewals ~13% per 2024 studies.
| Metric | 2024 |
|---|---|
| Revenue | CAD 530M |
| Co‑dev pilots | 64% |
| Enablement impact | +20% adoption |
| Support tickets | -30% |
| Cert renewals | +13% |
| Coverage | 24/7 |
Channels
Field sales and solution architects at Calian (TSX: CGY, founded 1982) engage government and enterprise decision-makers to tailor procurements to mission outcomes. Relationship selling aligns offers with client missions, supported by workshops and demos that compress procurement cycles. Executive briefings with senior stakeholders reinforce trust and accelerate approvals.
Participation in RFPs, RFIs and framework competitions is core to Calian’s public procurement channel, tapping a market that represents about 12% of GDP in OECD countries. Compliance-ready documentation measurably increases evaluation scores and contract win rates. Dedicated bid teams optimize technical and commercial responses to maximize scoring. Awarded lots commonly open multi-year call-offs, often spanning 3–5 years.
Co-selling with technology partners in 2024 extended Calian’s reach into new enterprise accounts, enabling bundled offers that address complex systems-integration requirements. Channel incentives increased field engagement and accelerated deal closure cycles. Joint references from OEM partners strengthened credibility in competitive procurements. Bundled partner solutions improved win rates and cross-sell velocity in 2024.
Digital marketing and thought leadership
In 2024 digital content showcases Calian expertise across cyber, health, learning and space, with targeted webinars and case studies driving qualified leads and pipeline acceleration. SEO and paid campaigns focus on regulated sectors to improve relevance and conversion. Analyst relations amplify market presence and support enterprise deal credibility.
- Channels: digital content, webinars, case studies, SEO, paid campaigns, analyst relations
- Focus: cyber, health, learning, space
- Outcome: qualified leads, regulated-sector reach, amplified market credibility
Managed services platforms and portals
Client portals deliver onboarding, ticketing, and consolidated reporting; APIs integrate with client ITSM and SIEM for automated workflows and faster incident correlation. Self-service reduces friction and accelerates updates, while usage visibility enables targeted upsell and improved renewal outcomes.
- Portals: onboarding, tickets, reporting
- APIs: ITSM & SIEM integration
- Self-service: faster updates, lower friction
- Visibility: supports upsell & renewals
Field sales and solution architects engage government and enterprise decision-makers to tailor procurements to mission outcomes, shortening procurement cycles in 2024.
Public procurement taps markets ~12% of GDP (OECD) with awarded lots commonly spanning 3–5 years.
Co-selling with tech partners in 2024 expanded enterprise reach and improved win rates via bundled offers and joint references.
Digital content, webinars and client portals in 2024 drove qualified leads and sped onboarding through APIs and self-service.
| Channel | 2024 Metric | Impact |
|---|---|---|
| Public procurement | ~12% GDP market | Multi-year contracts (3–5y) |
| Co-selling | Expanded enterprise accounts (2024) | Higher win/cross-sell |
| Digital & portals | 2024: pipeline growth | Faster onboarding, upsell |
Customer Segments
Federal and provincial departments and agencies procure health, training, cyber and technology services through standing offers and supply arrangements, guided by multi-year budgets and frameworks. They demand strict compliance, high security standards and demonstrable value-for-money; Public Services and Procurement Canada reported over CAD 33B in contracting in 2023–24. Contracts prioritize reliability and measurable public service outcomes.
Mission-critical ground systems and readiness training drive demand, aligning with Calian's FY2024 revenue of about CAD 1.05 billion and Canada's 2024 defence budget near CAD 26 billion. Security clearances and compliance to ITAR/NATO standards are mandatory for contracts and sustainment. Long lifecycle support is highly valued, with multi-year contracts common. International cooperation, tapping a global space economy >USD 500 billion in 2024, expands opportunities.
Enterprises in finance, telecom and energy face high compliance burdens and rising breach costs — IBM 2024 reports average breach cost $4.45M — driving demand for managed cyber and training services that cut risk and insurance exposure. Integration teams modernize legacy estates to meet regulatory reporting; global cyber spending exceeded $200B in 2024 (IDC). SLAs and audit capabilities remain primary procurement criteria for these firms.
Healthcare providers and networks
Hospitals, clinics and public health units rely on Calian for staffing, training and credentialing with strict privacy controls and HIPAA/PIPEDA-aligned processes; flexible coverage models handle fluctuating demand while outcome metrics and patient-safety KPIs drive contract renewals.
- Hospitals: staffing + credentialing
- Clinics: on-demand coverage
- Public health: surge capacity
- Drivers: privacy, outcomes, renewals
Critical infrastructure and public safety
Utilities, transportation, and emergency services require resilient systems where continuity planning and incident response are mission-critical, with regulators in 2024 raising resilience expectations across sectors. Interoperability across agencies ensures coordinated responses and information sharing, while high availability (often targeting five-nines or better) is treated as a baseline requirement. Calian’s offerings align to these needs.
- Utilities: continuity & resilience
- Transportation: interoperable incident response
- Emergency services: high availability baseline
- 2024: regulatory focus on resilience
Public sector (federal/provincial) drives multi-year, compliance-heavy contracts (PSPC >CAD33B procured 2023–24), favoring security-cleared, mission-critical services. Defence and space align with Calian FY2024 ~CAD1.05B revenue and Canada defence ~CAD26B (2024), valuing long lifecycle sustainment. Enterprise, healthcare and utilities demand managed cyber, staffing and resilience—global cyber spend >USD200B (2024); avg breach cost USD4.45M (IBM 2024).
| Segment | 2024 Metric |
|---|---|
| Calian FY2024 | ~CAD1.05B |
| PSPC contracting | >CAD33B (2023–24) |
| Canada defence | ~CAD26B (2024) |
| Global cyber spend | >USD200B (2024) |
| Avg breach cost | USD4.45M (IBM 2024) |
Cost Structure
Personnel and contingent labour comprised roughly 70% of Calian’s operating costs in 2024, with salaries and benefits dominating cash outflows.
Specialized skill sets—particularly in healthcare IT and defence engineering—command premium contractor rates, often 20–30% above standard bill rates in 2024 market benchmarks.
Ongoing training and certification investments preserve capability while tight utilization management (target utilization >80% in 2024) directly influences project margins.
In 2024 Calian continued investing in IP, platform development and proprietary content to underpin differentiation across its health, training and systems integration businesses. Prototyping, dedicated labs and test environments create significant fixed costs that support faster commercial deployment. Grants and strategic partnerships in 2024 helped offset R&D spend and de‑risk early-stage projects. Successful R&D work reduces delivery effort and cost in subsequent contracts.
Secure operations centers, labs and training sites require regular upkeep and capital expenditure, contributing to facility costs that supported Calian’s FY2024 revenue base (CAD 577M reported in 2024). Cloud, software licenses and connectivity are ongoing line items—enterprise IT/cloud spending rose in 2024, consuming roughly 20–30% of tech budgets industry-wide. Equipment depreciation and replacement schedules pressure unit economics, while standardization and consolidation can cut total cost of ownership by 10–25%.
Sales, marketing, and bid management
Pre-sales engineering, proposal teams and compliance reviews are recurring cost centers that ensure technically sound, compliant bids; marketing campaigns and events drive pipeline and increase lead quality while win-loss analysis refines future bid strategy; ongoing framework maintenance is required to sustain eligibility for contracting opportunities.
- Pre-sales effort
- Proposal & compliance
- Marketing & events
- Win-loss insights
- Framework upkeep
Compliance, insurance, and audits
Security, privacy, and quality certifications demand continuous investments in staff, tooling, and process updates to maintain ISO, SOC and other controls; legal and insurance coverage protect Calian against operational and cyber risks while enabling contracts with regulated clients. External audits validate controls and evidence compliance, supporting access to healthcare, defence and government markets where certification is mandatory.
- Security certifications: continuous maintenance
- Legal & insurance: operational protection
- External audits: control validation
- Enables access to regulated markets
Personnel and contingent labour were ~70% of operating costs in 2024, with salaries/benefits dominant; target utilization >80% drove margins. R&D/IP and labs increased fixed costs but reduced downstream delivery effort. Facilities, cloud and licenses (cloud ~20–30% of tech budgets) plus compliance and certifications added recurring spend; Calian reported CAD 577M revenue in FY2024.
| Metric | 2024 Value |
|---|---|
| Revenue | CAD 577M |
| Personnel % of Opex | ~70% |
| Target Utilization | >80% |
| Cloud spend (industry) | 20–30% of tech budgets |
Revenue Streams
Long-term managed services generate recurring fees for cybersecurity, operations and support, anchored in industry-scale demand as the global managed security services market was estimated at about US$46.5 billion in 2024. SLAs tie payments to availability and performance, aligning cash flow to uptime and response metrics. Multi-year terms (commonly 3–5 years) provide strong revenue visibility. Expansion occurs through add-on modules and upsells that increase contract ARPU over time.
Project-based integration and delivery generate Calian's core service revenue via fixed-price or time-and-materials contracts, with Calian reporting CAD 748 million in fiscal 2024 revenue across services and solutions.
Milestone billing structures align cash flow to progress, reducing working capital strain and improving project predictability.
Change orders provide contractual flexibility to capture scope evolution and additional revenue as requirements shift.
Warranty periods and formal handover mark commercial completion, triggering final payments and transitioning to support contracts.
Calian’s staffing and workforce solutions generate revenue via hourly and per-diem billing for clinical and professional placements, contributing to the company’s reported fiscal 2024 revenue of CAD 1.02 billion; volume-based pricing and shift differentials increase bill rates on high-demand contracts. Service fees for credentialing and coordination are charged per placement, while retention incentives—bonuses and guaranteed minimums—reduce turnover and support continuity.
Software, subscriptions, and training
Software, subscriptions, and training revenue derive from licenses and SaaS fees for platforms and courseware, with per-seat or tiered pricing that scales with usage and organization size. Maintenance and updates are bundled into subscription plans, reducing churn and increasing lifetime value. Certification exams generate incremental, higher-margin revenue and drive recurring training demand.
- Licenses and SaaS fees
- Per-seat / tiered pricing
- Maintenance & updates included
- Certification exam uplift
Product and equipment sales
Calian’s revenue mix balances recurring managed services (anchored to a US$46.5B global MSS market in 2024) with project-based systems integration and workforce placement, delivering CAD 1.02B in fiscal 2024. Multi-year SLAs, add-ons and change orders expand ARPU and visibility. Hardware sales (satellite/ground) plus spares and vendor rebates support product margins and lifecycle revenue.
| Revenue Stream | 2024 (CAD) | Note |
|---|---|---|
| Total revenue | 1.02B | Fiscal 2024 reported |
| Services & solutions | 748M | Includes staffing, managed services |
| Product/hardware | 651.1M | Satellite ground systems, spares |