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Business Model Canvas: Strategic blueprint for utility value, risk and revenue
Unlock the strategic core of Atmos Energy with our Business Model Canvas preview—see how value is created, risks managed, and revenue captured. The full, downloadable Canvas breaks down all nine blocks with company-specific insight and financial implications. Ideal for investors, consultants, and executives seeking actionable strategy. Purchase the complete Word & Excel files to benchmark, plan, and execute with confidence.
Partnerships
Upstream gas suppliers & marketers
Secure, creditworthy upstream producers and marketers underpin supply for Atmos Energy, which as of 2024 serves about 3 million customers across eight states, ensuring availability through seasonal and peak-day swings. Long-term contracts and a diversified supplier portfolio limit price and reliability risk. Coordination on quality and pressure specs, plus hedging counterparties under rate-regulated frameworks, stabilizes delivery and prices.
Interstate pipeline & storage operators
Interstate pipeline and storage partners give Atmos Energy haul and balancing flexibility through capacity and interconnect agreements, supporting its ~3.1 million customers (2024). Access to regional storage smooths daily and seasonal demand swings, lowering peak-day supply risk. Joint planning with operators improves reliability during outages and extreme weather, while operational data sharing enhances line pack management and nominations.
Regulators & municipal authorities
Constructive regulator and municipal relationships enable timely rate cases and rider mechanisms that support recovery for Atmos Energy, which serves about 3 million customers across eight states. Permitting partners secure right-of-way access and construction schedules for the company’s roughly 79,000 miles of distribution pipeline. Safety oversight from regulators bolsters compliance and public confidence, while franchise agreements sustain local market access and service continuity.
Engineering, construction & maintenance contractors
Engineering, construction & maintenance contractors provide specialized crews that accelerate Atmos Energy’s pipeline replacement and expansion, supporting the utility that serves about 3 million customers and operates over 91,000 miles of pipeline (2024 filings). Vendor depth enables management of multi-year modernization programs; performance-based contracts link pay to quality, cost, and safety, while emergency contractors supply surge capacity during incidents.
- Specialized crews: faster replacements
- Vendor depth: multi-year program support
- Performance contracts: quality, cost, safety alignment
- Emergency contractors: incident surge capacity
Technology, AMI, and SCADA vendors
Technology, AMI, and SCADA vendors give Atmos Energy near real-time visibility and improved billing accuracy for about 3.0 million customers (2024), while SCADA, leak detection, and analytics reduce operational risk and speed response. Cybersecurity partners protect critical infrastructure against rising OT threats. Integration partners enable customer portals and mobile workforce tools for field efficiency.
- AMI: better billing accuracy
- SCADA: faster leak response
- Cybersecurity: OT protection
- Integration: portals & mobility
Supply, pipeline and tech network secures service for 3.0M customers in 8 states
Atmos Energy relies on creditworthy gas suppliers, interstate pipeline and storage partners, regulators/municipalities, EPC contractors, and AMI/SCADA/cyber vendors to secure supply, capacity, compliance, construction and operational visibility for about 3.0 million customers across eight states (2024) and ~91,000 miles of pipeline (2024 filings).
| Partner | Role | 2024 metric |
|---|---|---|
| Suppliers | Supply & hedging | 3.0M customers |
| Pipelines/Storage | Capacity & balancing | 91,000 miles pipeline |
| Regulators/Municipal | Rate recovery & permits | 8 states |
| Contractors | Replacement & emergency | Pipeline modernization |
| Tech vendors | AMI/SCADA/cyber | Real-time ops |
What is included in the product
Detailed Word Document
A comprehensive Business Model Canvas for Atmos Energy detailing customer segments, channels, value propositions, revenue/cost structures, key resources and partners, plus governance; includes competitive analysis, SWOT-linked insights and an investor-ready narrative.
Customizable Excel Spreadsheet
High-level view of Atmos Energy’s business model with editable cells—quickly pinpoint customer segments, infrastructure cost drivers, and regulatory risks to streamline decision-making and relieve strategic pain points.
Activities
Pipeline operations & maintenance
Routine inspections, patrols and leak surveys keep Atmos Energy's distribution system safe and regulatory-compliant for roughly 3 million customers across 8 states; prompt detection and remediation reduce incident rates. Cathodic protection programs and targeted integrity digs preserve pipeline health and limit corrosion-driven failures. Regular valve exercises and pressure management maintain reliability, while thorough documentation supports regulatory audits and asset tracking.
System integrity & safety compliance
Integrity management programs assess pipeline risk and prioritize replacements based on condition and threat exposure; Atmos Energy serves about 3 million customers, guiding investment decisions. PHMSA and state compliance dictate formal procedures, recordkeeping, and reporting. Regular emergency drills and crew training sustain response readiness. Public awareness campaigns and 811 outreach reduce third-party damage to buried facilities.
Customer service, billing & collections
Call centers and digital channels resolve inquiries efficiently for Atmos Energy, which serves over 3 million customers (2024). Meter reading, AMI validation and automated invoice generation ensure billing accuracy. Robust payment processing and collections sustain cash flow, while dispute resolution and customer assistance programs protect vulnerable households.
Capital projects & modernization
Capital projects and modernization focus on steel-to-poly replacements that lower leak risk and O&M costs, while capacity upgrades—backed by roughly $1.8 billion planned 2024 capital investment—address growth and resiliency needs; tight project management controls scope, schedule and budget, and proactive stakeholder engagement minimizes construction disruptions.
- steel-to-poly replacements reduce leaks & O&M
- 2024 capex ~ $1.8B
- project management: scope/schedule/budget
- stakeholder engagement cuts disruptions
Gas supply planning & hedging
Gas supply planning balances firm, interruptible and storage resources for Atmos Energy, which serves about 3 million customers across 8 states; seasonal and daily nominations optimize cost and reliability while weather and demand forecasting refine procurement.
- Firm/interruptible/storage mix
- Seasonal/daily nominations
- Hedging within regulatory plans
- Forecast-driven procurement
Inspections, upgrades secure 3M customers; $1.8B capex
Routine inspections, patrols and leak surveys keep Atmos Energy's distribution safe and compliant for about 3 million customers across 8 states. Integrity management, targeted steel-to-poly replacements and valve/pressure programs reduce incidents and O&M. 2024 capex ~ $1.8B funds modernization, project controls and supply/nomination planning for reliability.
| Metric | Value (2024) |
|---|---|
| Customers | ~3,000,000 |
| States served | 8 |
| Capex | $1.8B |
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Resources
Extensive pipeline & distribution network
Miles of mains, services, valves and regulator stations form Atmos Energy’s backbone, supporting service to roughly 3 million customers across eight states as of 2024. Interconnects with pipelines and neighboring utilities enable supply diversity and redundancy. Line pack within the network provides short-term balancing for demand swings. Detailed system maps and records underpin safe operations, maintenance and long-term planning.
Transmission and storage assets
Atmos Energy's firm transport capacity and over 50,000 miles of owned distribution and transmission lines support utility delivery and third‑party services while serving about 3 million customers. Owned storage fields and contracted storage (several Bcf capacity) smooth seasonal peaks. Compression and measurement assets maintain flow and accuracy. These regulated assets underpin authorized returns through the company’s rate base.
Regulatory authorizations & rate base
Franchises, state certificates and approved tariffs secure Atmos Energy market access across ~4.0 million customers in 1,400+ communities. A regulated rate base of roughly $6.7 billion in 2024 underpins earnings via allowed returns on capital. Riders and trackers (e.g., gas cost, infrastructure recovery) compress regulatory lag. Constructive multi-state settlements have improved visibility on near-term capital recovery and returns.
Skilled workforce & safety culture
Operators, engineers, and field techs deliver reliable service to Atmos Energy's roughly 3 million customers across eight states. Training and certifications sustain regulatory compliance and operational readiness. A safety-first culture reduces incidents and operating costs, while knowledge retention and succession planning ensure continuity.
- Operators & field techs: frontline reliability
- Certifications: regulatory compliance
- Safety-first: fewer incidents, lower costs
- Succession planning: preserve expertise
IT, SCADA, AMI & data analytics
Real-time IT and SCADA monitoring drives operational decisions and situational awareness for Atmos Energy, which serves about 3 million customers across eight states (2024). AMI supports remote reads, outage detection and time-stamped consumption data; analytics enhance leak detection, demand forecasting and asset prioritization; cyber and disaster-recovery systems protect service continuity.
- Customers: ~3,000,000 (2024)
- AMI: remote reads, outage detection, time-stamped data
- Analytics: leak detection, demand forecasting, asset prioritization
- Resilience: cybersecurity and disaster recovery
Regulated gas network: 3M customers, $6.7B rate base
Atmos Energy’s key resources are its ~3,000,000 customer base, ~50,000 miles of distribution/transmission mains, firm transport and compression assets, and storage capacity of several Bcf that smooth seasonal peaks. A regulated rate base of roughly $6.7 billion (2024) and authorized tariffs/riders secure recovery and returns. Real-time SCADA/AMI and certified operations staff ensure safety, reliability and regulatory compliance.
| Resource | Metric (2024) |
|---|---|
| Customers | ~3,000,000 |
| Pipeline miles | ~50,000 miles |
| Rate base | ~$6.7 billion |
| Storage | several Bcf |
Value Propositions
Safe, reliable natural gas delivery
Continuous operations and a strong safety record sustain trust across Atmos Energy’s ~3 million customers in 1,400+ communities (2024), while robust pipeline redundancy and integrity management reduce outage frequency. Rapid emergency response protocols limit service impact during incidents. Transparent incident and performance reporting reinforce accountability and stakeholder confidence.
Stable, regulated pricing
Cost-of-service rates and riders give Atmos Energy predictable recovery, stabilizing bills for its roughly 3 million customers across 1,400+ communities. Hedging programs and gas storage limit commodity-price pass-through, dampening short-term volatility. Energy assistance, budget billing and payment plans smooth household cash flow. State regulatory oversight and rate reviews enforce cost prudence and customer protections.
Scalable service for diverse needs
Atmos Energy serves about 3.2 million residential, commercial and industrial customers across 8 states, providing tailored capacity profiles by segment.
Firm and interruptible service options let customers trade off reliability and cost; high-load accounts receive dedicated account teams and operational support.
Pipeline interconnects enable wholesale flows to utilities and gas marketers, supporting flexible market access and load balancing.
Efficiency and emissions reduction support
Atmos Energy runs appliance-upgrade and weatherization programs that drive typical household gas savings of 10–20% per DOE 2024 estimates, while meter and network data insights help customers manage usage and reduce bills; the company serves roughly 3 million customers and uses low-leak infrastructure to lower methane emissions, supporting local sustainability compliance.
- Programs: appliance upgrades, weatherization (10–20% savings)
- Data: customer usage/cost analytics
- Infrastructure: low-leak pipelines to cut methane
- Partnerships: align with local sustainability goals
Resiliency in extreme weather
Atmos Energy protects service through storage, supply diversity and robust contingency plans across its ~3 million customers in eight states, reducing outage exposure during extreme weather. Targeted hardening investments — including pipeline replacements and winterization — lower freeze and storm risks. Real-time communications and post-incident reviews ensure stakeholders stay informed and operations continuously improve.
- service-area: ~3 million customers, 8 states
- resilience-measures: storage, diverse suppliers, contingency plans
- hardening: pipeline replacement, winterization
- operational-cycle: real-time communications, post-incident reviews
Regulated gas provider, ~3M customers, safety, stable bills, emissions
Atmos Energy delivers regulated gas service to ~3 million customers across 8 states and 1,400+ communities (2024), prioritizing safety, pipeline integrity and rapid emergency response. Cost-of-service rates, riders, hedging and storage stabilize bills; appliance/weatherization programs cut household gas use 10–20% (DOE 2024). Low-leak infrastructure and emissions measures support compliance and methane reduction.
| Metric | Value |
|---|---|
| Customers | ~3,000,000 |
| States | 8 |
| Communities | 1,400+ |
| Household savings | 10–20% (DOE 2024) |
Customer Relationships
24/7 emergency and outage support
Dedicated 24/7 emergency lines and rapid dispatch teams respond to gas odors and leaks for Atmos Energy, which serves about 3 million customers across roughly 1,400 communities in eight states (2024). Clear safety protocols prioritize public safety, while coordination with first responders accelerates resolution and reduces risk. Post-event follow-up and reporting boost customer confidence and regulatory compliance.
Proactive safety and education outreach
Proactive safety and education outreach informs Atmos Energys roughly 3 million customers, boosting 811 awareness to reduce third-party damage amid national damages exceeding 450,000 incidents annually. School and community programs embed a safety culture that measurably lowers local incident rates. Seasonal tips ahead of winter and summer peak periods cut emergency calls, while targeted messaging concentrates resources in high-risk ZIP codes.
Account management for large users
Industrial and institutional clients receive tailored service from Atmos Energy, which serves approximately 3 million customers across eight states. Load planning, capacity reservations, and project coordination are provided to align supply with large-user demand. Contract and rate guidance focuses on optimizing cost under regulated tariffs. Regular performance reviews and KPIs sustain long-term relationships.
Digital self-service experiences
Atmos Energy’s digital self-service portals and apps handle billing, payments and service requests, offer usage dashboards and conservation alerts, and provide outage maps with push/SMS notifications to improve transparency and response; accessibility features expand adoption across demographics; Atmos serves about 3 million customers and digital adoption exceeded 45% of accounts in 2024.
- Billing/payments: online and app-based
- Usage dashboards: conservation alerts
- Outage maps: real-time notifications
- Accessibility: broader user reach
Assistance and dispute resolution
Atmos Energy, serving about 3 million customers across 8 states (2024), offers flexible payment plans and aid programs to support affordability and reduce disconnections. Clear escalation paths and formal dispute resolution ensure timely, fair outcomes and regulatory compliance. Multilingual support, notably English and Spanish, broadens access, while data privacy and security — aligned with CCPA and industry best practices — protect customer information.
- Customers served: ~3,000,000 (2024)
- States served: 8
- Languages: English, Spanish (multilingual support)
- Compliance: CCPA and industry data-security standards
~3,000,000 customers in 8 states with 24/7 emergency response
24/7 emergency lines and rapid dispatch protect ~3,000,000 customers across 8 states (2024), prioritizing safety and first-responder coordination.
Proactive education and targeted seasonal messaging reduce incidents; digital adoption reached ~45% of accounts in 2024, boosting self-service.
Flexible payment programs, multilingual support (English/Spanish) and CCPA-aligned data practices sustain affordability and compliance.
| Metric | 2024 |
|---|---|
| Customers | ~3,000,000 |
| States | 8 |
| Digital adoption | ~45% |
| Emergency service | 24/7 |
Channels
Contact centers & service desks
Phone and in-person assistance handle complex issues and emergencies for Atmos Energy, which serves about 3 million customers across eight states (2024). Trained agents triage and resolve incidents rapidly, following utility safety protocols. IVR systems route callers to specialized teams for outages, leaks, or billing. Local service centers maintain community ties and faster on-the-ground responses.
Website & mobile app
Atmos Energy’s website and mobile app enable self-service for most transactions, supporting its ~3 million customers across 8 states (2024). Real-time alerts and AMI data drive engagement and proactive outage/billing notifications. Chat and bots resolve routine queries while secure online payments streamline collections and reduce receivables processing. Digital channels lower service costs and improve payment timeliness.
Field technicians & site visits
On-site field technicians enable installations, inspections and emergency repairs, supporting Atmos Energy’s service footprint of more than 3 million customers across eight states. Technicians deliver safety and usage guidance directly to customers during visits, improving compliance and risk awareness. Scheduled appointment systems reduce wait times and streamline dispatching, while visible field presence reassures customers during incidents and outages.
Mail & third-party payment networks
Regulatory and community forums
Rate case hearings and public meetings provide transparency into pricing and capital recovery; Atmos Energy serves about 3 million customers in eight states and 1,400 communities (2024). Community boards gather project feedback while social channels broadcast safety and outage updates, and active stakeholder engagement builds trust.
Omnichannel utility service: local emergency response, digital self-service and field support
Phone/in-person and local service centers handle emergencies and complex issues for Atmos Energy’s ~3M customers across 8 states and 1,400 communities (2024). Digital channels (web/app, IVR, AMI) enable self-service, real-time alerts and reduce service costs. Field technicians perform installations/repairs and safety checks; paper bills and retail/lockbox options support low-tech and regulatory needs.
| Channel | Purpose | 2024 Metric |
|---|---|---|
| Phone/In-person | Emergencies, complex cases | ~3M customers; 8 states |
| Digital | Self-service, alerts | AMI + real-time notices |
| Field Techs | Installs/repairs | 1,400 communities |
| Paper/Payments | Regulatory & low-tech | Retail/lockbox partners |
Customer Segments
Residential households
Atmos Energy's residential segment — primary users for heating, cooking and water heating — serves roughly 3 million customers across eight states. These households are highly sensitive to bill stability and safety, driving demand for budget-billing and safety programs. Many enroll in efficiency programs (weatherization, rebates) to cut winter consumption; reliable winter service is essential during peak heating months.
Commercial and small businesses
Restaurants, retail and office customers demand uninterrupted gas supply and predictable costs to manage margins, often prioritizing responsive service and emergency response. Efficiency upgrades—lighting, HVAC and gas equipment—reduce operating expenses and are a common investment. Work orders frequently need tailored scheduling to avoid peak business hours. Atmos Energy serves about 3 million customers across eight states (2024).
Industrial and large-load customers
Manufacturers and processors require high-volume, reliable natural gas with firm capacity and dedicated account support; Atmos Energy serves about 3 million customers across eight states and allocates roughly $1B+ annually to infrastructure and reliability projects (2024-level capex). They prioritize outage prevention and rapid resolution, and typically engage in multi-year capacity contracts and long-term expansion planning to secure supply for growth.
Public sector and institutions
Public sector customers—schools, hospitals, and government facilities—demand high reliability and rigorous safety and compliance reporting, with long procurement cycles. Budget constraints push demand for predictable rate structures and term contracts while many entities coordinate directly with utilities on infrastructure upgrades. US context: ~98,500 public K-12 schools (NCES 2024) and ~6,090 hospitals (AHA 2024).
- Reliability: critical for operations and emergency readiness
- Compliance: detailed reporting and safety standards
- Rates: preference for predictable, budget-friendly pricing
- Coordination: joint infrastructure planning and funding
Utilities, marketers & wholesale shippers
Utilities, marketers and wholesale shippers contract Atmos for transmission and storage services, relying on contracted capacity and intraday balancing to ensure delivery reliability; Atmos serves over 3 million customers (2024) and operates within an industry with roughly 1.9 Tcf U.S. working gas capacity (2024). Interface requires technical scheduling and nomination expertise and generates fee-based revenue streams distinct from regulated retail distribution.
- Third-party transmission & storage customers
- Contracted capacity & balancing critical
- Technical scheduling interface required
- Fee-based revenue separate from retail
Reliable natural gas service: 3M customers, $1B+ annual capex.
Atmos Energy serves ~3 million customers across eight states (2024) spanning residential, commercial, industrial, public sector and wholesale/utility segments; reliability, safety and predictable rates drive demand. Commercial and industrial customers require firm capacity and multi-year contracts while public institutions prioritize compliance and budget predictability. Fee-based transmission/storage and ~$1B+ annual capex (2024) support reliability.
| Segment | Key need | 2024 metric |
|---|---|---|
| Residential | Bill stability, safety | ~3M customers |
| Commercial/Industrial | Firm capacity | Multi-year contracts |
| Public | Compliance, predictability | ~98,500 K-12 schools |
| Wholesale/Utilities | Storage, balancing | 1.9 Tcf US working gas |
Cost Structure
Gas commodity & transportation costs
Procurement and pipeline capacity charges are largely passed through to customers via Purchased Gas Adjustment and rider mechanisms in Atmos Energy’s regulated jurisdictions. Hedging programs and owned storage reduce commodity volatility and supply risk. Day-to-day balancing and penalty exposure are handled operationally. As of 2024 Atmos serves about 3.0 million customers.
Operations, maintenance & integrity
Leak surveys, repairs and integrity digs are the primary drivers of Atmos Energy’s O&M spend, supporting service to about 3 million customers in 2024; SCADA, advanced metering and compliance programs add steady recurring costs. Materials and contractor fees rise with the pace of modernization, while targeted safety initiatives lower long-term O&M and liability expenses.
Capital expenditures & depreciation
Pipeline replacement and expansion accounted for the bulk of Atmos Energy’s 2024 capital plan of about $1.2 billion, with meters, IT upgrades and facilities also adding to the asset base. Depreciation is recorded per state regulatory schedules and utility accounting practices. Sustained capex expands regulated rate base (multi‑billion dollars) and underpins future earnings through authorized returns.
Labor, training & benefits
Skilled staffing underpins Atmos Energy operations and capital projects, ensuring reliable distribution and regulatory compliance. Ongoing certifications and safety training are essential to mitigate pipeline risk and maintain service standards. Competitive benefits packages support workforce retention while overtime and standby pay cover emergency response and peak demand.
- Skilled staffing: supports operations and projects
- Training: certifications and safety mandatory
- Benefits: aid retention
- Contingency: overtime and standby for emergencies
Regulatory, insurance & corporate
Regulatory rate case preparation and ongoing compliance drive recurring legal, consulting and filing costs for Atmos Energy, which serves ~3 million customers across 1,400 communities in eight states (2024). Liability and property insurance protect network assets and represent material recurring premiums. General and administrative expenses support corporate, regulatory and IT functions. Community and stakeholder engagement is sustained through ongoing outreach programs.
- Rate cases: recurring legal/filing costs
- Insurance: liability and property protection
- G&A: corporate, regulatory, IT support
- Engagement: sustained community/stakeholder outreach
Riders pass procurement costs; 2024 capex $1.2B, serving ~3.0M
Procurement costs largely passed to customers via riders; hedging and storage limit commodity risk. O&M driven by leak surveys, integrity digs, SCADA and compliance for ~3.0M customers (2024). 2024 capex focused on pipeline replacement/expansion (~$1.2B), expanding regulated rate base (multi‑billion USD).
| Metric | 2024 |
|---|---|
| Customers | ~3.0M |
| Capex | ~$1.2B |
| Service area | 1,400 communities, 8 states |
| Capex focus | Pipeline replacement/expansion |
Revenue Streams
Regulated distribution base rates
Cost-of-service distribution charges form Atmos Energy’s core revenue stream, collected from roughly 3 million customers as of 2024; allowed return on rate base (commonly mid-to-high single-digit ROEs in jurisdictions) directly drives regulated earnings. Periodic rate cases reset base rates to reflect capital investments and recoverable costs, while statutory and regulatory riders accelerate recovery for specific items such as fuel, infrastructure replacement, and storm costs.
Transmission and storage fees
Firm and interruptible transport generate tariffed revenue for Atmos Energy, supporting service to roughly 3.3 million customers in 2024; storage injections, withdrawals and capacity earn recurring fees tied to contracted volumes. Balancing and ancillary services add margin during peak seasons and volatility. Multi-year capacity and transport contracts provide multi-year revenue visibility and reduce commodity exposure.
Riders, trackers & surcharges
Infrastructure replacement riders allow Atmos to recover capital faster—2024 system Integrity and distribution mains programs supported roughly $1.9B of planned capital spend, accelerating rate base recovery. Fuel cost adjustment mechanisms pass through commodity changes, minimizing margin exposure. Weather normalization and decoupling stabilize revenues versus consumption volatility. Safety and compliance surcharges fund mandated programs and pipeline integrity work.
Customer service and connection fees
Atmos Energy supplements distribution revenue with customer service charges—new service, reconnection, and late fees—while charging for meter sets and relocations to recover capital and labor costs; special meter reads and testing are billed separately. As of 2024 Atmos serves about 3 million customers, so these fees materially support operational cash flow and encourage timely payments.
- New service, reconnection, late fees supplement income
- Meter set/relocation fees recover costs
- Special reads/testing are charged
- Fees incentivize timely payments and efficient requests
Contributions in aid of construction (CIAC)
Developers fund extensions not covered by tariffs, shifting upfront costs to builders and reducing Atmos Energy's capital outlay while enabling faster service to new subdivisions; Atmos serves about 3 million customers across 1,400+ communities (2024). CIAC agreements accelerate connections but accounting treatment records CIAC as deferred or contributed capital, limiting rate base impact and ratepayer exposure.
- Developer-funded
- Capex reduction
- Faster service
- Deferred accounting
Cost-of-service: 3.0M, $1.9B capex underpin earnings
Cost-of-service distribution charges from about 3.0M customers (2024) and allowed ROE drive core regulated earnings; periodic rate cases reset base rates. Riders (infrastructure replacement, fuel, storm) plus multiyear transport/storage contracts provide recovery and visibility; 2024 integrity/distribution mains program ~1.9B. Customer fees, CIAC/developer-funded extensions and balancing/storage services supplement cash flow and reduce capex exposure.
| Revenue Stream | 2024 Metric |
|---|---|
| Distribution charges | ~3.0M customers |
| Integrity program | $1.9B planned capex |
| Transport/storage | Multiyear contracts |